All reviews
The kids loved the pool and the mocktails!
Wouldve like to have been able to order from the sun-chairs around the pool.
Clean hotel and staff were amazing. Pool areas were great.
Breakfast wasn't great, young children touching food and putting it back. Very busy area and very loud. No area to sit and have a drink after 9pm if you dont want to go in the nightclub area which was very dark, full of children running around and people smoking in the area. Was quite expensive
The pool
The room looked much better and larger in the photos than real life. The room had an awful smell like sewage. We ordered some room service which was awful and the manager didn't even bother returning our call when we provided our feedback. Given the high rate I would have expected much better hotel. Disappointing.
Amazing roxity family rooms. Staff Kids club
Dinner buffet
Great for Families with young kids, staff are very friendly, great pool area!
Pool area all connected together so you don’t have to move pools. And plenty to do for the kids . Food was great.
Sometimes it took awhile to get staff member to order when at the pool. We went in school holidays very busy time.
Pool area is great for kids with 7 slides and activities in the afternoon
Lot of additional expenses. Kids club being an additional expense $25 per day Rock climbing and mini golf is 1hour per day. There are Cabanas that have been placed around the pool and are available at $65 per day they take up most of the pool area making it hard to find a deck chair
Honestly, we had the best holiday ever and our kids had a ball. Could not fault anything. The pool was amazing, the breaky was amazing, the staff were incredible and our room was amazing. Absolutely LOVED staying at hard rock.
Absolutely nothing
Property is in a great location in Kuta !
Smells a bit musty in some parts of the hotel and room. It was cleaned every day, but just a bit of an odour.