All reviews
Very good location and kind staff!
Tom and Alex have been very welcoming and accommodating from start to finish. I really enjoyed my stay here.
The hotel was centrally located, staff were responsive to questions on WhatsApp and it was only a short walk to most places. I had booked the junior suite but were offered a different room which we preferred as while the balcony was smaller the room itself was a lot bigger than the junior suite.
Only minor but the water from the shower leaked out and made the bathroom/toilet floor all wet and a bit slippery.
Tom and his entire staff were very helpful to make our stay very comfortable. He also set up all our tours and made sure everything went smoothly. I highly recommend this hotel.
The location was amazing Staff were extremely helpful, attentive & organised and 24hr a day service
The first room we checked into - had black mould, blood stains on the walls (not sure how or why). However they did move us to a new room. The rooms themselves are ok, very dated, not like the photos. If you do book I would recommend a king suite and a window
Location and staff are great
.
Kind and helpfull staff. Thanks to Tom for his great assistance during our stay. Will definitely come back here when i travel to hanoi next trip.
Great location, close to good cafes and restaurants. Short walk to Hoan Kiem Lake where you can take the Hop on Hop Off Bus. We found the best fresh made Bunh Mi was across the street from the hotel.
Some rooms are a little small for two people, with very little storage space for luggage. The awning over the terrace needs replacing.
Great location, with food, conveniences and attractions on the doorstep. The staff were wonderfully warm and very helpful, spacious comfortable room wt good amenities. I had a balcony that looks out onto “shoe street’s” bustling activities. Fortunately it’s quiet at night and I got a great sleep while here.