All reviews
Overall very well located and staff is very pleasant and helpful. Staff, specially Rolly took take care of us very well. We were celebrating our 25th anniversary and Staff was so nice and kind to surprise us with champagne bottle in our room!
Cleanliness - overall Fairmont Gold is very old and you can very well see age across the hotel. Condition of the facility - very old and bad carpet in the room, hallway, elevators in the bad need to repair and bathroom is very small - making it question if this is worth? there are lot of good resorts in the outer side of the hamilton that's much affordable.
The infinity pool! The scenic environment
Not being able to get a reservation for the Intrepid Restaurant.
A fantastic resort with all the amenities inside. Walkable to downtown, restaurants and shopping. The staff was great and the room was superb!
I liked the location and the staff.
The restaurants were average at best and very expensive. For a sandwich it is fine but you would think that there would be a proper restaurant and that it served relatively high level food. Decor was very poor. The room had scuff marks everywhere and there was little effort to bring it up to standards.
THE VERANDA WAS AWESOME!
NO VENDING MACHINE ON FLOOR FOR LATER HOURS
For the value for money very disappointing. It was a bday wknd for my wife. Room was very disappointing actually gross with paint peeling off the wall near window. Bed sheets very rough. Honestly I never complain as we stay at all 5 star hotels but this one I would rate a 3 star.
There was a lady checking in near us and the staff told her I’m going to upgrade your room. Made me wonder why we weren’t upgraded since we were celebrating a bday maybe bc we were not white. Very disappointing. Tried to check out night before but same staff said we don’t do that. Never have I heard this on all our travels. My wife and I are both professionals are used to staying at luxury hotels ...Read more
The location was amazing - a safe walk to town. The gym was well equipped. The fitness classes were superb. The spa treatments were excellent. The concierge Dennis was exceptional. The lobby restaurant Crown and Anchor had a lovely outdoor seating area with great food. The art collection was the icing on the cake! The people who answer the phone for in room dining were so well trained and warm and...
We did not enjoy the food at Intrepid. We ate out for 11 nights, and this was our most tasteless meal. Our balcony should be cleaned every day given the bird droppings. We had to ask for it on day 6. Also the path blower should not happen at 7:30 every morning. Some people on vacation could be sleeping.Read more
Location
Food was a bit American for us
Horrible customer service. Front desk was rude and unhelpful: they overcharged us / messed up the check in and cancellations for our group.
Horrible customer service. Front desk was rude and unhelpful: they overcharged us / messed up the check in and cancellations for our group.
