All reviews
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No one welcome us upon arrival, food was not impressed at all, old&small room compare to the same price arrange other properties, many details shows this is not clean enough
This was an amazing experience from start to finish. The facilities were amazing as was all of the staff!
Breathtaking area and hotel. Loved private onsen, room, amenities, dinner and breakfast. Welcome tea and treat was so nice after travel. Kaiseki dinner was delicious in our private dining area. Our attendant for meals was very attentive and thorough. Sitting area was gorgeous and all available drinks, snacks and candy were nice touch. Room was spacious and felt like ryokan style.
We had a few huge ants in the master bedroom which made me feel worried that we would have more throughout the stay but it was not an issue. Third person had to sleep on futon mattress on floor that the team set up which we would have preferred another bed but it was comfortable.
Amazing food and experience
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The Kaiseki meal was truly excellent - a fantastic experience.
Authentic stay in a Ryokan with hotel services. Boutique style. Real Japanese experience (accommodation, food, feeling). Very comfy room with private onsen spa in our garden/terrace.
Be prepared that breakfast and diner are really Japanese (no Western influences at all). So a lot of fish, seaweed, fermented vegetables, miso soup, tofu, mochi, ....). For us it was part of a true stay in Japan but I can imagine not everyone will love this food.
Spectacular location, beautiful hotel
The staff was very attentive and went the extra mile to help with our baggage transfer. The food was amazing, and the hot springs was excellent. My 8 year old daughter said our stay was the best part of our trip (and we had gone to Tokyo Sea Disney and Sanrioland). One of the most memoral/best hotel stays I've ever had.
Beautiful location, great service and food. Our room faced the carpark which I wasn’t aware of before going, would’ve preferred the other side but it was still lovely.
It was such a relaxing environment and the staff were so amazing. Food was excellent and we really enjoyed the experience. We staying in the Japanese room with the private onsen. Room was clean and there were plenty of treats and drinks