All reviews
The best part of the experience were the wonderful valet attendants.
The check in experience was terrible. I walked in and watched while 6 people (2 attending to others) were having a chat. I walked up to them and was made to feel I was interrupting. I then had an issue with shortening my stay which I had previously tried to resolve through both booking and reservations. The “manager” stood by and watched while I explained the situation then whispered to the check ...Read more
I planed this getaway trip as a surprise for my daughters 21st birthday. Very disappointed with the front desk people. The room i booked was not available so to make it up to me they gave another great room by the beach first floor. Great they tried i understand but It felt claustrophobic. I asked for an upper level room.
They after send me and my daughter complete out of the resort to this other building away from all the amenities. It smell like mold and I got sick with upper respiratory infection. I was in antibiotics for days. It was their fold for overbooking my room. Why did I have to pay the price for it. I felt bad that on my daughter’s birthday nothing went as planned.
There was a ongoing renovation on the hotel. The kids Club was closed during all our stay. On the day our arrival, the restaurant was closed for dinner. In the firepit, only drinks were being served. On the second day, it was raining, windy and cold, but breakfast was served only outdoors anyway, with no option to sitting indoor.
The view
The management of the hotel was horrible - very poorly organized. No communication between the hotel and the dining rooms or the Spa. We were put in a "Residence" from which it is impossible to reach the lobby or dining area by foot if you have mobility issues. They offered a pick-up service but the hotel rarely answered the phone such that we felt stranded. When we wanted to return to the "Reside...Read more
Spacious suite; lovely view of ocean Housekeeping - very helpful
Check-in was a mess. Person didn’t know what was going on or even where our room was! Paid for an extra day so we could check in earlier. As we were rushing to a wedding. Front desk had no idea of this. Room was 10-12 minutes from Check-in. Was no car to take us up to our room. So we had to schlep up many stairs to high room. Bellman and manager helped with luggage. Room was 85 degrees. My husband...Read more
the pillows on the bed weren't very comfortable
It’s need more work in room! For this money what we paying!
Property is ok!
The location is wonderful, the rooms are big and comfy, the staff is responsive.
It’s too expensive for what it is.
Beautiful ocean view large king room with sink /small fridge. Still UNDER CONSTRUCTION until May no place to buy morning coffee or snacks, they are using a small room for restaurant. But can’t beat the LOCATION, free yoga and gym / sauna/ indoor pool. Great escape in Montauk during cold spring season!
Beautiful decor. The renovations still taking place but the facilities look stunning
The facility
