All reviews
Location, friendliness and helpfulness of staff, amenities, breakfast.
Found the renovated bathroom to be limited. There is no place to put toiletries, cosmetics, etc. Limited rods for hanging towels. This was our fifth visit to Grotto Bay, the first after the renovations. Don't remember this being a problem before.
The beach was amazing, very clean overall. Majority of the staff was very friendly and attentive, with the exception of one bartender. Shoutout to Vinay being the best restaurant waiter! The room and facilities were clean. The all inclusive package add on was a good value and the food was amazing here! Even the water sports (kayaks, paddleboarding etc) were included if you had the all inclusive pa...
There was only one option for lunch, which would get very crowded and slow service. The pool would also get very crowded and you could not get a seat unless you reserved it in the morning, even then people would take your seat. There were some exceptions for the all inclusive package which made it difficult to tell what was included and what wasn't, so we ended up paying for some drinks that we th...Read more
The location was great. Bus stops to Hamilton and St George’s at the entrance to property. Unbelievable Spa experience in caves. Always able to get shade at beach and pool. Food was decent. Short walk to Swizzle Inn. 5 minute cab to and from airport. Very attentive staff.
Breakfast Buffett needed more berries and premade eggs. Bathroom a bit small.
Location, nice Beach
Dated rooms, horrible matares needed change big dips on both sides. Stairs everywhere like a stress test to go anywhere from where we were located first building oceanfront. Expensive not worth the money
The location is great and the property is beautiful. We loved the cats, hens, roosters and chicks. The beach, cave and several bars and restaurants right on the property completed the experience. The staff was exceptional.
There were some small maintenance issues throughout the property that could use some attention but did not detract from the experience.
Tipping built in at 17% for everything. You can add, but not deduct
Love the location and the staff!
It would be great to add a larger variety of food for the more casual bar area — and room service offering.
Extremely convenient to the airport and a great place to start a Bermuda trip. Clean and comfortable, the room was very nice, although the AC was quite noisy. The pool and beach were great and the chance to swim in a cave was a real bonus!
Other than the noisy air conditioner, it was all good.
Close to airport Friendly and helpful staff
Fish was excellent Beef sometimes a little overcooked