All reviews
The room was very nice and the hotel was quiet and pleasant.
This was our first time at an all-inclusive and we were naive about the term. Tipping was expected constantly by all staff, and because we weren't great about it, our level of service steadily decreased. You should expect to give out tons of tips.
Great family resort with everything you need in a compact space that does not feel small. Especially excellent kids club thanks to Yvonne and Mary - my kids (7 and 9) begged to go back this year and cried when we left.
If you want a full-on, all inclusive, resort hotel, then this is a good, if pricey option. We had a junior suite right on the beach, and the room and facilities couldn't have been better. The room had a huge, very comfortable bed. Good bathroom (with spa bath!), and a little kitchenette with a well stocked fridge. Staff were very friendly and helpful. Our package came with a personal concierge and...
The marketing attempts! Most of the apartments in the resort are timeshares, and there is a bit of pressure to get you to attend a marketing presentation. The resort also lacks a decent bar area for pre or post dinner drinks - the only option is the soulless lobby bar. Quite expensive and a lot of tipping.Read more
Beautful location, well kept and easy to navigate. The housekeeping staff was excellent. The pool was great (heated) and had a nice view of the water. Loved the small size of the property and that the beach was always so quiet.
Staff should have provided more information regarding the facilities (e.g. where to find to-go coffee and how to book beach chairs). Also really lacking for lunch options. Beach bar opened really late (11am) which was annoying for families.
Lovely staff, seemed they all knew our names.
Oddly spread out with winding concrete paths.
It's a lovely small resort for people who don't look for entertainment.
Food gets tired after a while. More verity would be nice without sacrificing quality.
Breakfast was fresh, with good variety.
The entrees were often not hot. Soup was just warm.
Rooms are big and clean. Food is ok.
Property management ruins everything. Ridiculous and inconvenient system of registration for everything - dinner, sunbeds, etc. If you are not lucky, you get dinner at 5 p.m. one day and 9 p.m. another or just eat in your room. Food options are limited and room service is slow. Concierges do not feel responsible, they do not return calls etc. All responses from the personnel are standard, no desir...Read more
The staff were very friendly and always happy to help while we were staying there
Good facilities and pools. The hotel is located a bit further down from Puerto Morelos so there is nothing around. But they have a small supermarket within the hotel to buy basic necessities (toiletries, sun cream, snacks and souvenirs). We were all inclusive and there was nothing we could not order. The bar and bar staff were amazing with nice cocktails and beers. They are also vere attentive whe...
Nothing. Maybe the organised nights could be more obvious but your allocated concierge will sort everything out for you.Read more
