Grand Hyatt Playa Del Carmen Resort
5 stars
8.2
Very good
(470)
5 stars
Updating price...

Grand Hyatt Playa Del Carmen Resort

5 stars
1a Avenida Esquina Calle 26, 77710 Playa del Carmen, Quintana Roo
8.2
Very good
470 reviews
Updating price...

Overview

Rating
Luxury hotel on the beach, with 4 outdoor swimming pools Spend the day catching some rays at the beach, relaxing by one of Grand Hyatt Playa Del Carmen Resort's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is Expedia Group
Luxury hotel on the beach, with 4 outdoor swimming pools Spend the day catching some rays at the beach, relaxing by one of Grand Hyatt Playa Del Carmen Resort's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request. Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
8.2
Very good
Based on 470 verified guest reviews

Available rates

Sat 4/5
Sun 4/6

The neighborhood - Gonzalo Guerrero

1a Avenida Esquina Calle 26, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • La Fe1 min walk
  • Mexico Blue Dream3 min walk
  • Riviera Art Gallery3 min walk
  • O2 Mexico6 min walk
  • Abyss Dive Center8 min walk
  • Reef Quest Divers10 min walk
  • Beyond Diving2 min walk
  • The Scuba Tribe3 min walk
  • Mamita's Beach Club4 min walk
  • Muelle Navega7 min walk
  • Scuba Playa Dive Shop9 min walk
  • Parroquia de Nuestra Señora del Carmen11 min walk

Reviews

8.2
Very good
470 verified ratings
Wonderful
230
Very good
81
Good
52
Okay
33
Fair
16
Mediocre
13
Poor
45

Summary of reviews

Pros (+)
  • The staff is very friendly.in 85 reviews
  • The room was comfortable and well equippedin 48 reviews
  • Great food!in 30 reviews
Cons (-)
  • The room service food is disappointing.in 10 reviews
  • I could clearly hear what was happening in the room next door.in 5 reviews
  • Loud music from beach club.in 3 reviews
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Score by provider

All reviews

8.0
Very good
Talco1, Mar 2025
Cons (-) There is no hot water in the room sometimes
10
Wonderful
Todd, Mar 2025
Pros (+) The rooms were very spacious, including 2 separate closets with shelves and drawers. Very clean and comfortable
10
Wonderful
Mehmet, Jan 2025
Pros (+) arcitecture and location perfect !
Cons (-) spa is not free of charge .
9.0
Wonderful
Nadine, Jan 2025
Pros (+) Very nice location and nice view, food, pool
10
Wonderful
Carlos, Jan 2025
Pros (+) All very nice , breakfast buffet 50 dollars per person is way too high for what they offer , it’s good food but no meat and just breakfast , it should be no more than 30 dollars .
Cons (-) Everything is ok except the food price .
10
Wonderful
Primo, Jan 2025
Pros (+) I love the shower 🚿 and overall it was very nice
4.0
Mediocre
Mostaque, Jan 2025
Pros (+) room was nicely designed and very clean but smallar than I'm used to at other hotels. The hotel beach was tiny & congested for the hotel guests. Pool was excellent and the service and the people were excellent :) We spent a lot of time there.
Cons (-) Front desk was untrained. Had no answers for my request to have the rooms together. Couldn't even find all 3 or our rooms and didn't allow my oldest son to check in until we got there bc the room was booked under my wifes last name!! There were many more. Also the Airport shuttle service, Amster was horrible. On our way back I requested a reservation for 4 pm. They've decided to make it for 3:39 p...
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7.0
Good
Tommaso, Jan 2025
Pros (+) Very nice hotel
Cons (-) Services during charismas holiday are very bad.
10
Wonderful
Mehmet, Jan 2025
Pros (+) Archıtecture , locatıon , generaly everything
Cons (-) Spa entrance is not free .. with payment
10
Wonderful
Curtis, Dec 2024
Pros (+) The pools are fantastic and the adult pool is completely separate from the general pools. The food was fantastic, the club level lounge was great and the staff was perfect, friendly, helpful and polite.
Cons (-) Nothing really

Amenities

  • Private beach
  • Water sport facilities (on site)
  • Snorkeling
  • Outdoor pool
  • Infinity pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.