All reviews
Excellent breakfast. Perfect location. Very good staff. Comfortable room and bath.
No coffee machine or kettle in the room.
Staff, location room facilities and cleanliness were all exceptional. This hotel is exceptional and the restaurant for dinner is a “Wow” factor bonus.
Nothing
Beautiful location, friendly staff, ambiance
Creaky and uncomfortable bed, usual breakfast, owner was unfriendly to guests and staff!
The location and history was excellent. The staff on arrival were great and helpful. We had room 103 with spa bath. Good breakfast with great service. Parking good. Had a 6 night stay.
Right, l reported to the evening reception gentleman (tall large chap) that the spa wasn’t working. Later the next evening I asked him what was happening. His reply was that the maintenance man had a look and it needed a part . What he didn’t realise I had marked up in pencil lines over the control console and the main power switch by the door. The same lines were present therefore nothing had bee...Read more
The place is charming, the position is unique, the personnel is careful.
Beautiful setting on the hill with lovely views and gardens. Restaurant very good, great service and good breakfast.
Arrival terrible, person at reception couldn’t be bothered very unwelcoming. Limited furniture in the room and next to no toiletries. Hairdryer just one of those white boxes on wall which is useless.
The location, the view was quite something.
The male staff - or some of them - at the reception - didn’t even bother telling me the lift to the harbour wasn’t working when I had a heavy bag. No free water - which is strange, every other hotel I stayed in Italy did!
Everything was excellent
Bathroom was a bit outdated but still of good quality
Everything was delightful and we had a wonderful week. The view from our room over the park towards the sea and Monte Portofino was exceptionally beautiful and restful, and the furniture and polished floors were elegant. The situation of the whole hotel is magical and its history fascinating. The current proprietor is clearly passionate about it and attentive to the maintenance of high standards ....Read more
Beautiful property and very welcoming staff.
There was no pool. The pool was a “natural” pool and you have to pay extra to use it. The color of the water was not what i expected … due to fhe reflection of the rocks, a dark blue/gray, not the beautiful turquoise color Portofino is famous for.
