All reviews
Perfectly located - although we messed up by not following the driving instructions that the hotel kindly sent in advance! We were ‘rescued’ by a lovely member of staff.
A cozy lounge area is missing
Location
The staff was not polite. I tried to order room service at exactly 22.20 and they said they are closed. They were writing in the catalogue that they are open until 22.30. Finally they brought food after i insisted. When i was checking out they have charged a voluntary tip for the staff!!! And they asked me what to do with it if i want to pay it or not. First time i see this in my life
The Grand is gorgeous and impeccably clean with helpful staff.
Nothing
Beautiful hotel in the heart of Siena
Our room with the terrace! Excellent
Like it all!
Convenient / Clean / Comfortable
Noisy at night but didn’t really bother us.
Breakfast is excellent, clean everywhere, staff is polite and attentive, location is amazing! will come back again definitely and happy for the days stay there.
nothing, all good.
Great location and very helpful and friendly staff. Our rooms were quite nice as well. Recently renovated.
The breakfast selection wasn't that great.
Very well situated within the old town + stunning views from our room
We had a room facing to the street and it feels like you would sleep at the street as it so noisy. There is 0 isolation on the windows. That's really disappointing for this kind of hotel. I wouldn't recommend