All reviews
We stayed 6 nights at Gran Hotel Ciudad de México with our daughter and absolutely loved everything. Our room overlooking the Zócalo was stunning—spacious, beautifully decorated, and very comfortable. Breakfast was excellent, with a wide and tasty selection. The hotel restaurant was also great, offering delicious food and a breathtaking view of the square. It’s also a lovely spot to enjoy a drink,...Read more
Location - close to historical centre and main city plaza. Lovely building and a free lounge with cookies, candies and water.
The staff were unorganized but did manage to get our requests figured out - it just took some time. No towels in the room, perhaps it was laundry day as when they did arrive, they were bath mats, not bath towels.
Hotel is located right on the Zocalo - great location to explore parts of the city - lots of shopping around. Our room had a view of the square however due to an event happening there our view was obstructed which was unfortunate but still could see a bit of what was going on.
obstructed view of the square
The ceiling is stunning, the pla is very nice
It’s not easy to get to by Uber or taxi, they drop you off on the street and you need to drag your suitcase for 1/2 a block
Great location. However, as we stayed over the 1May weekend, with concerts and other festivities, the roads accessing to hotel was blocked and there was noise from concerts and sound testing at night. Minor inconveniences. Access to the executive lounge is a bonus. Rooftop restaurant offered excellent view of Zocalo
Toiletries not up to expectations.
Everything (room, restaurant, services) is wonderful, The hotel staff were helpful and courtesious, also exceeded my expectations
Most beautiful building- staff were very helpful. The location in the centre of the city very convenient to many historical sites
Had a room close to the square where festivities were occurring so quite noisy. Friends had a room at the back and it was much quieter
I treated myself on my last night in Mexico. And they treated me! Champaign on arrival. Was given a history of the hotel by the friendly man who help me with the bags. The restaurant gives a great view of the squire but would give it a 5 out of ten.
The restaurant over rated.
GORGEOUS! A must see, even if you don’t stay here. The Tiffany ceiling is a masterpiece. The Terraza restaurant really does offer spectacular views of the Zocolo, especially at night. The entire staff from the Doormen, to the waitstaff, to housekeeping are 5 stars! They greeted us with champagne flutes. There was a plate of sweets welcoming me to the hotel in the room. The maids serviced the room ...
Every time the AC comes on and off, it makes a clanging sound like someone dropped a weight.Read more
The building stunning and right on the main square The staff excellent Excellent breakfast
The road is closed off so very difficult to get to with a taxi and all the luggage
