Four Seasons Hotel Hangzhou at West Lake
9.3
Wonderful
(340)
5 stars
Updating price...

Four Seasons Hotel Hangzhou at West Lake

5 stars
5 Lingyin Road, Hangzhou 310013
9.3
Wonderful
340 reviews
Updating price...

Overview

Luxury Hangzhou hotel connected to a shopping center, steps from Hangzhou Botanical Garden 2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free wired internet in public areas and free self parking are alsExpedia Group
Luxury Hangzhou hotel connected to a shopping center, steps from Hangzhou Botanical Garden 2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free wired internet in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with iPod docking stations and DVD players. These individually decorated accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Recreational amenities at the hotel include an indoor pool, a sauna, a fitness center, and complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
9.3
Wonderful rating
Based on 340 verified guest reviews

Available rates

Wed 7/30
Thu 7/31

The neighborhood - City Centre

5 Lingyin Road, Hangzhou 310013

What's nearby

  • Hangzhou Botanical Garden0.33 mi
  • Yui Fei Temple0.49 mi
  • Quyuanfenghe0.67 mi
  • Zhejiang University Yuquan Campus0.71 mi
  • Xiling Seal Engraves Society0.76 mi
  • Lingfeng Tanmei Scenic Resort0.38 mi
  • Su Di Causeway0.62 mi
  • Zhejiang University0.71 mi
  • Solitary Hill0.75 mi

Reviews

9.3
Wonderful
340 verified ratings
Wonderful
263
Very good
42
Good
25
Okay
6
Fair
1
Mediocre
3
Poor
0

Summary of reviews

Pros (+)
  • Fantastic room and dining experiences in WL Bistro and Jin Shain 1 review
  • Great Service and Comfortable Room.in 2 reviews
  • Also I love their spa and the outdoor pool!in 4 reviews
Cons (-)
  • no cotton wool buds !in 1 review
  • Being lied to several times.in 1 review
  • The only thing I can think of is the speed in WL Bistro.in 1 review
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Score by provider

All reviews

10
Wonderful
Anonymous, Jul 2025
Pros (+) The staff were so kind and accommodating one of the best hotels I’ve ever stayed at
10
Wonderful
Leon, Jun 2025
Pros (+) We had a wonderful stay — the staff were warm and attentive, and they thoughtfully accommodated all our requests. The atmosphere was quiet and private, perfect for a relaxing getaway. We also appreciated the thoughtful recommendations for places to visit around the area. The hotel’s architecture, rooted in the heritage of West Lake Hangzhou, was absolutely beautiful and added a unique charm to our...
Cons (-) What’s there not to like?
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7.0
Good
Emily, Jun 2025
Pros (+) The property is stunning! You feel alone with nature, so quiet and peaceful.
Cons (-) The property is the most expensive place in China. The prices for food or drinks is astronomical and then they add a 15% service fee to everything, From a $15 coffee to a $37 hamburger. It made the Ritz Carlton look like a bargain. Also English speaking staff was hard to come by.
10
Wonderful
Terry, Apr 2025
Pros (+) Great guest service. Best location to visit West Lake. Very comfortable room. Great decor.
Cons (-) Traffic around the area as it's located right in the middle of the West Lake tourist spots.
8.0
Very good
Anna, Apr 2025
Pros (+) This is a beautiful hotel away from the hustle and bustle of the main area. The drawback to this is you are stuck in traffic all the time to get anywhere. The staff are all very kind and welcoming. Amber and Lulu were especially helpful. The rooms are spacious and clean. It’s a very expensive hotel so expect prices for F&B and the spa to be on line with that.
10
Wonderful
Sofiane, Apr 2025
Pros (+) The hotel is beautiful and the whole team is just amazing. Thank you to Lucy for this magical moment. We will come back!
10
Wonderful
Sharon, Jan 2025
Pros (+) Absolutely beautiful !
8.0
Very good
Hui, Dec 2024
Pros (+) Beautiful but big . The staffs are friendly , helpful !
Cons (-) The signage is not good enough , easy to lose the way in the building !
8.0
Very good
Chi, Dec 2024
Pros (+) standard
9.0
Wonderful
Maria, Nov 2024
Pros (+) Stayed at the Four Seasons in Hangzhou, and it was perfect in every way. The location is incredible, offering easy access to beautiful surroundings, and the rooms were spacious and elegantly designed – everything you’d expect from a Four Seasons. The service and amenities were truly luxurious, making it a memorable experience. While it was on the pricier side, the quality of the stay almost made u...
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Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Business center

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.