All reviews
Great property with incredible staff. Pool is outstanding. Food is delicious. Best hotel on Santa Cruz.
Absolutely everything. Would recommend as one of the best hotel experiences around the world HANDS DOWN
The staff was very helpful, breakfast was delicious, the hotel grounds were beautiful and proximity to beach and town were great.
The rooms were a little small.
Pool
No private beach. Unable to see the ocean from our suite. Noise level constant from the beach. Constantly being tracked on our whereabouts.
The only hotel with own beach, close to the main attractions. Getting there is a bit complicated as you need to use either the hotel shuttle boat or water taxi (one dolar per person) to get from the town. And later walk app. 0.5 km to the hotel. But it is worth it. Recommended.
They shoud imporve communication prior to the arrival and provide more detailed info on the logistic, especially the airport transfer which is quite complicated as you have to change from the public bus to private boat (in our case we ended in a public ferry despite paying for the boat, no refund), the private car, ferry again and a walk with unclear directions.
The location was spectacular and the breakfast was just delicious. The staff were incredibly kind and the boat taxi was very efficient. I would absolutely come back here.
It's a family-friendly hotel, and while I think that's fine, the fact that there were children running around, jumping in the pool, screaming etc., kind of took away from the serenity of the experience.
Location. Efficient staff.
over priced for facilities offered in rooms
Beautiful property beachfront with really helpful and friendly staff. The spa was really nice and breakfast was delicious. The boat tours were both really nice (we did the South Plaza and Bartolome). I wish I knew about the tours as soon as I did the hotel booking as some of the tours were fully booked and with guests from other hotels.
The beds in the room we stayed could be a bit bigger (they were 2 double beds) and if they were queen size beds it would have been amazing
location and overall feel of the hotel
the menu could have been more variated. Everyday was the same Manu, at the pool or the restaurant, and it got a bit difficult to find different items to eat, not enough salads and small dishes
Service is incredible, always available to provide the best experience. The pool and front beach is a differential. Food in the hotel is high quality. The rooms are very clean. The courtesy breakfast is very good.
The room is not large and the wifi was not as high speed as expected.
