All reviews
The location was centrally located to activities. We arrived late due to flight delay, yet they had a meal already prepared for us, we called ahead, along with a complimentary signature drink. It was delicious. The staff was amazing and SO kind.
There was none aside from this loud bird that pecked at our window to get up.
Beautiful property and very convenient to our activities.
We were ROBBED in our room while we slept on the last night. Stole all of my cash and my Rolex. Staff seemed concerned this morning but has since then been very quiet once I asked for my receipt and the police report and camera footage. Sliding glass door didn’t have a safety bar. I am still shaking that someone entered our room overnight while we were sleeping. Thank god we weren’t hurt. Do NOT t...Read more
Paid breakfast but was good
Can’t think of anything
The location was great. It's next to a Mayan ruin and surrounded by trees and lush vegetation - beautiful. The pool had a tranquil waterfall and warm water. Everyone we encountered was helpful and cheerful. The restaurant had a sweeping view of the valley below, and the food was delicious! Sebastian, our server was amazing and gave us perfect recommendations. We thoroughly enjoyed our experience a...Read more
Of all our travels in Central America this was our favorite place. Paula was a wonder. She set so many things up for us, tours and taxi. Everyone from Restaurant staff to Gardner and housekeepers all were friendly and so kind. Food was all fantastic. We loved being on the hill overlooking the city. The jungle environment was so fun with birds. It was a great stay.
Everything was great.
Very clean and accommodating hotel. Great location and nice restaurant for dinner. Love the jungle feeling right in town.
I would only recommend for a hotel management to accept a service dogs. Otherwise we would be back
Relaxing stay away from the hustle of the town. Gorgeous rooms and the most attentive staff! Kevin was the most welcoming and friendly gardener on site, gave us lots of great recommendations.
Nothing
The staff are so welcoming and friendly. Clean rooms. The restaurant is very good! They were able to make an early breakfast for take away for me when I had an early morning call time for a tour - much appreciated! Cahal Pech archaeological site just next door.
Everything was great! I thought this place had a pool but I wasn’t told where it was or see it but I didn’t explore the entire grounds.
This property is an oasis just a stone throw away from downtown San Ignacio. I was so taken with all the trees and plants and I love that they have benches to simply sit and enjoy nature. The shower was phenomenal, the bed was comfortable, and the A/C was superb. I liked that there’s was a little coffee maker complete with filter paper, ground coffee and powdered creamer and I made good use of it ...
Beautiful property, great location and fabulous and friendly staff
Nothing
