All reviews
Proximity to the ocean is great
Started with a really unfortunate welcome with the bellman telling us to take the bags and figure it out—I’m not including the expletives. Room is fine it’s just old and dingy. Not worth the price.
All the staff smiling and helpful
Facilities are great, staff really nice and location is perfect
The rooms don’t have usb charging points - only regular plugs.
Great spot by Ocean Ave. Hotel lobby and restaurant comfortable and well laid out. Excellent coffee shop with great staff and bagels! (off the menu so ask!)
The valet staff don't always give a warm welcome - especially if you arrive in an Uber. Better service for better cars. Odd that I'm wealthy but choose to use an Uber! Oh well - no service no tip. Big mistake (as Julia Roberts would say) Room was spacious bed comfortable but the chairs were horrific. Metal, hard, seriously uncomfortable. The ocean view is one of those where you have to position yo...Read more
Unfortunately, this did not live up to a 5-star standard. One of the most frustrating aspects was the uncertainty around late checkout—you’re only told on your last day whether it’s possible, which makes planning difficult. Basic conveniences were also lacking; there’s no in-room drinking water restocked, so I had to walk all the way to the elevator area every day just to get some. The toiletries ...Read more
Beautiful property well situated and amazing tree upon entrance.
Only good thing about this place was the FIG restaurant, which was amazing! Would only return to go to that restaurant.
Very disappopinted with this Fairmont - not at all close to the usual Fairmont experience we have come to expect. Could not sit in the garden area by the pool due to too many smokers and there were people vaping in the pool area sitting on the edge of the pool. First room we had was very worn and unkept looking. Our sink pipe leaked all over the bathroom floor. I was on crutches, so that could hav...Read more
The staff was incredibly accommodating. There were multiple opportunities every day to get room service. The valet was very quick and efficient. The hotel restaurant was absolutely amazing. The hotel provided many hospitalities that we did not expect from filtered water stations on every floor, to free sunbum sunblock and after sun in the pool area, fruit infused water in multiple locations.
The tower we stayed in was starting to get a little beat up. Windows needed to be cleaned on the exterior, and some of the equipment in the gym was damaged. But the positives far outweigh the negatives.
Love the grounds, reception and pool area. Location is nice and views are beautiful. Staff and cleaners are very very lovely. Seafood restaurant across the road is great for lunch.
The rooms aren’t very nice. Overdue for updating. Doesn’t compare well to other hotel rooms we’ve stayed in at that cost.
Very outdated rooms. Super old.
