Excelsior Palace Portofino Coast
5 stars
9.1
Wonderful
(2851)
5 stars
Updating price...

Excelsior Palace Portofino Coast

5 stars
Via San Michele Di Pagana 8, 16035 Rapallo, Genoa
9.1
Wonderful
2851 reviews
Updating price...

Overview

Rating
The Excelsior Palace Portofino Coast offers magnificent surroundings for holidays and business trips at any time of year.Impeccable service,119 rooms among which Junior Suites, a Relax Suite, Suites and the Penthouse Suite, most of them with sea view…iHotelier/iStay
The Excelsior Palace Portofino Coast offers magnificent surroundings for holidays and business trips at any time of year.Impeccable service,119 rooms among which Junior Suites, a Relax Suite, Suites and the Penthouse Suite, most of them with sea view. - Two Restaurants (1 seasonal)- Two Bars (1 seasonal)- Free WIFI in the rooms and in the common areas - Free access to the Beach Club from June to September - Access to the Beauty Farm - Electric vehicles charging service available at the Hotel with supplement. A FEW GOOD REASONS TO BOOK DIRECLTY THROUGH OUR SITE: - No booking fee - No commission in case of direct bookings, without any intermediary, booking with us is easy - Safe online booking - Best rate guaranteed - Guarantee of full protection of your personal data - Your Credit Card safe use is guaranteed - No adsiHotelier/iStay
Rating
9.1
Wonderful
Based on 2851 verified guest reviews

Available rates

Sat 3/29
Sun 3/30

The neighborhood

Via San Michele Di Pagana 8, 16035 Rapallo, Genoa

What's nearby

  • Marina di Rapallo3 min walk
  • Basilica of Sts. Gervasius and Protasius11 min walk
  • Castello di Punta Pagana13 min walk
  • Castello sul Mare14 min walk
  • San Michele di Pagana10 min walk
  • Porta delle Saline11 min walk
  • Augustus13 min walk
  • Museo Attilio e Cleofe Gaffoglio15 min walk

Reviews

9.1
Wonderful
2851 verified ratings
Wonderful
2128
Very good
351
Good
189
Okay
76
Fair
59
Mediocre
19
Poor
29

Summary of reviews

Guests say
Guests appreciated the prime location and beautiful views, along with the cleanliness of the accommodations. Many guests enjoyed the charming atmosphere and friendly staff. However, the service received negative feedback, particularly regarding breakfast options and attentiveness. Some reviews noted that the rooms are quite old and in need of refurbishment, with limited amenities and a smaller bathroom size.
AI-Generated from customer reviews
Cleanliness9 out of 10
Location9 out of 10
Atmosphere8 out of 10
Room Size3.5 out of 10
Service3 out of 10
Breakfast2.5 out of 10
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Score by provider

All reviews

9.0
Wonderful
Jgob, Mar 2025
Pros (+) Beautiful building and surroundings with small but comfortable rooms offering great views. Staff attentive, gym excellent as was the breakfast.
Cons (-) Nothing
10
Wonderful
Madison, Mar 2025
Pros (+) We stayed here for two nights as the last stop on our honeymoon and were blow away upon arrival. We had high expectations given the online photos and location but were swept off our feet. We originally had booked a standard room but Giacomo and team upgraded us to their best room at no additional charge. The room was AMAZING. We never left the hotel, the experience was that luxurious. We will abso...
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10
Wonderful
Evelyn, Mar 2025
Pros (+) The best location, amazing stuff, best food - literally in love with the place
Cons (-) All good!
9.0
Wonderful
Isabelle, Feb 2025
Pros (+) Kind staff who offfered drinks at the Bar for my mum's 80s birthday
8.0
Very good
Holta, Feb 2025
Pros (+) I really like the room, the terrace as well and the view from the terrace. Overall it was a fantastic hotel with a magnificent style.
Cons (-) What I didn't like is the fact that I had any notification about the closing of the pool and spa area on the days of our stay. I didn't even get this notification from the reception at the time of check-in, but we were simply notified by the person who accompanied us to the room. If I book(2 rooms) in a 5* hotel in February with indoor pool, with a certain price, I expect to use it , especially du...
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8.8
Very good
Anonymous, Feb 2025
All good pity the indoor pool was closed
10
Wonderful
Susan, Feb 2025
Pros (+) We had a classic double room, which was beautiful, with a balcony overlooking Rapallo harbour. The bathroom was great, very spacious. The hotel itself is stunning, old-world glamour and luxury, with wonderful staff, particularly the barman. The food was superb, we loved everything about it and would definitely come here again. It was raining heavily so we didn't explore the grounds, which just mea...
Cons (-) The shower (over the bath) was a little puny.
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10
Wonderful
Christine, Feb 2025
Pros (+) Everything. The staff were amazing. Food great. Facilities great.
Cons (-) Nothing
9.0
Wonderful
Harry, Jan 2025
Pros (+) Above all the prestigious building and decoration with extensive arts (painting, antique furniture), exceptional Location & comprehensive resort service (although swimming was limited), feeling at home and welcomed by valuable personnel especially Maria Beatrice at the reception
Cons (-) a casual restaurant in addition to Lord Byron
10
Wonderful
Matthew, Jan 2025
Pros (+) an unexpected upgrade by wonderful staff

Amenities

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Business center

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License number010046-ALB-0033, IT010046A17PKKRS3I