Excellence Playa Mujeres
5 stars
9.5
Wonderful
(44)
5 stars
Updating price...

Excellence Playa Mujeres

5 stars
Prolongacion Bonampak Mz 1 Lt 10, 77400 Cancún, Quintana Roo
9.5
Wonderful
44 reviews
Updating price...

Overview

This hotel is located on the beach, 11.5km from the city center and 13.5km from a shopping mall. Facilities and services include several outdoor pools, restaurants and bars, elevator, parking, room service, fitness center, spa (extra charge), meetingTicket Package
This hotel is located on the beach, 11.5km from the city center and 13.5km from a shopping mall. Facilities and services include several outdoor pools, restaurants and bars, elevator, parking, room service, fitness center, spa (extra charge), meeting rooms, business center, golf course and 24-hour reception. Rooms feature air conditioning, TV, telephone, safe, wireless Internet, mini bar, hairdryer and balcony/terrace. ** Please note that some of the above facilities may be closed due to weather / seasonal conditions. Address: Prolongacion Bonampak, S/N, Punta Sam. Condominio Playa Mujeres, 77400 Cancun, Mexico.Ticket Package
9.5
Wonderful rating
Based on 44 verified guest reviews

Available rates

Wed 7/23
Thu 7/24

The neighborhood

Prolongacion Bonampak Mz 1 Lt 10, 77400 Cancún, Quintana Roo

What's nearby

  • Playa del Norte Isla Mujeres20 min walk

Reviews

9.5
Wonderful
44 verified ratings
Wonderful
38
Very good
4
Good
0
Okay
1
Fair
0
Mediocre
1
Poor
0

Summary of reviews

Guests say
Guests rave about the friendly and attentive staff, beautiful facilities, and excellent service. The resort offers a variety of activities, good food, and clean accommodations. While some guests noted issues with entertainment and WiFi, the overall experience is highly praised, making it a perfect spot for relaxation and pampering.
AI-Generated from customer reviews
Service10 out of 10
Cleanliness9.5 out of 10
Location9 out of 10
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Score by provider

All reviews

10
Wonderful
Verified Hotel Guest, Feb 2021
Pros (+) Hospitality was unmatched. Truly felt like a VIP. grounds truly exceeded our expectations. Everything was too notch
Cons (-) Nothing!
10
Wonderful
Verified Hotel Guest, Dec 2020
Pros (+) Excellence Playa Mujeres excels in their levels of service, especially in their excellence club level. Their staff are efficient and friendly, and there is a lot of attention to detail. The food was delicious, and the rooms were well appointed.
Cons (-) We didn't like having to wait for service at the buffet (but we also realize that self serve buffets may be a thing of the past due to COVID). We also would have liked to be within walking distance of some sort of a community to explore.
10
Wonderful
Anthony A, Nov 2020
Pros (+) Great staff, we felt like they catered to our every need. Food and the weather were fantastic. Felt very safe, and that the hotel did a great job with the COVID procedures.
10
Wonderful
Amir, Nov 2020
Pros (+) You will not be pampered like this anywhere else! Guaranteed! Hotel employee at the martini bar makes amazing drinks with exceptionally quick service! Hotel employee at the sports bar is awesome (but quiet at first) Amazing guests to be met as well!!!
Cons (-) Only thing I can think of is the liquor. Not top shelf. We even upgraded to the excellence club swim out #9060. Still an $85 charge for Tito's. Drinks seem watered down except at martini bar and sports bar. Also, room interior could be updated to modern
6.0
Okay
Anonymous, Oct 2020
a
9.6
Wonderful
Anonymous, Oct 2020
My fiance & I had a PHENOMENAL experience here. So fun, so beautiful, & so good. The staff are extremely professional and friendly. The drinks are DIVINE, the food AMAZING, & the entertainment GREAT! EXCELLENT indeed... We will be back! THANK YOU to all the Enriques, Jose, etc for the WONDERFUL service!
10
Wonderful
Betty, Sep 2020
Pros (+) Resort was very clean and all staff members wore face shields. Food was excellent, and most restaurants were open every night. Pools were cleaned throughout the day, and the beach was beautiful.
Cons (-) Nothing
10
Wonderful
Verified Hotel Guest, Sep 2020
Pros (+) Amazing staff and grounds
10
Wonderful
Shane, Jul 2020
Pros (+) The staff was absolutely amazing! Hotel employee in the EC service, hotel employee at Magna, hotel employee at Chez, hotel employee who assisted us when we arrived and departed and hotel employee during ourr stay. They made a conscious e
Cons (-) None
10
Wonderful
Terry, Feb 2020
Pros (+) Friendly staff, great facility and service.
Cons (-) No

Amenities

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.