All reviews
Room huge, people so helpful and friendly Breakfast lovely
Nothing
Moroccan Restaurant was super. Especially the service.
We had an issue with WC flush button. The door keys are different but the issue was the weight of the key medallion or chain. Way too heavy. If the key failed to go in the lock, it fell to the floor
All of the hotel and its facilities.
nothing
Excellent hotel with great gardens, huge pool area and extremely friendly and supportive staff. We have been staying in one of the villas which even had a private heated pool (28°C). Everything was very clean and nicely furnished. Overall, the hotel is very nicely decorated. We didn’t experience any bad influence from the casino which is at the same property. Location is OK, with about a 30 minute...Read more
Excellent hotel in a perfect location with great staff.
Nothing
Nice facilities, great spa free to use for guests staying in the Palace but only 16+. Kids can use the heated outdoor pool and get access to the kids Club at the hotel. The restaurant next to the pool was nice - salad bar for lunch was delicious.
Only thing that may need improvement is the drainage in the Ksar we stayed - it smells a little.
The hotel and gardens were beautiful, the staff were professional, very helpful and friendly. The hotel offered a relaxing retreat from the hectic vibrant town center
We asked for our bedroom light to be fixed and our tv froze or appeared to disconnect from the Wi-Fi, we reported this but alas nobody came to fix them. We went half board, there are 4 restaurants which gave you a set menu of 3 options of a starter, main and deserts these menus did not change during our stay so we were struggling to make choices we were going to enjoy without repeating our meals. ...Read more
"Spacious rooms, with equally spacious bathrooms. Overall, the staff is very friendly, with a few exceptions. Pool is spacious, breakfast is fine, location can be busy in the evening/night due to the casino, club, and restaurant, which meant taxis couldn't get through if you were returning from another restaurant. Spa center is beautiful, treatments are pricey and the quality was okay."
: "Room cleaning could be better, hairdresser in the hotel was not available for three days, and the replenishment of coffee and tea could be improved."
The hotel is amazing, the rooms, the pool area, the spa, the gym. All fantastic. I can’t overstate this enough, just fantastic. Probably the best hotel room I’ve ever stayed in, and I’ve stayed in a lot of 5 star hotels all over the world.
Proximity of the hotel to a main road meant that we could hear road traffic in our room. Better soundproofing of the windows would make the room perfect. This does seem a common problem for most hotels in Marrakech though due to the busy nature of the place and the way the road system is laid out.
EXCELLENT STAFF AT BREAKFAST. ISMAEL IN PARTICULAR WAS WARM AND ATTENTIVE AND DESERVES HIGH PRAISE.
POOR INSULATION BETWEEN ROOMS MEANT WE WERE DISTURBED EVERY ONE OF 8 NIGHTS BY SHOUTING ADULTS AND CRYING BABY. DESPITE REPORTING THIS TO RECEPTION AND DUTY MANAGER 6 TIMES NOTHING WAS DONE. CAN'T COMMENT ON OTHER ROOMS BUT BOTH OURS AND NEIGHBOURING WERE SUITES SO WE WERE PAYING A PREMIUM PRICE FOR THIS ACCOMMODATION.
