All reviews
Lovely luxury but relaxed hotel with extremely helpful staff
Not many nice little touches/extras which I would expect from a five star hotel e.g. sunglasses cleaning, fruit platter by the pool in the afternoon, last day message, that sort of thing.
Perfect spot at Marrakesh
The garden and staff
The good at Othello was not up to standard
Breakfast very nice, beautiful pool,
Bathrooms a old and need some changes, poolside is lovely but not to much shadow, just a few umbrellas. Rooms are bit noicy
Wonderful place to stay - chose it as it was close to Medina while offering an oasis of calm in a lush environment. And it didn’t disappoint! We chose a Ksar to experience the closest authentic vibes and it was amazing. The few photos on Booking don’t come close to reality: large spaces, well maintained, spotless, fresh flowers, spacious terraces, comfy beds, everything was close to perfection. Th...
Things that can be improved: The Ksars are promoted as being soundproof. The one we had was not - you can hear every move from the bedrooms, from cars passing to people talking & nature sounds. At first we had the impression we didn’t close the window. Pool service is very slow, if you want something fast, best go to the pool bar.Read more
The service was amazing and the property is lovely. Breakfast was amazing!
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Beautiful hotel in a great location, helpful and friendly staff
A small matter for improvement is the [free] wi-fi - which works reliably in the hotel itself but does not [i.e. keeps dropping out or is often unavailable] in the area around the pool.
On arrival we were unexpectedly given a free room upgrade and an early check in, thank you so much Ayab! Breakfast was amazing…beautiful grounds…spacious rooms…All staff were always super friendly… We will miss Noman (reception) …his smile, friendly chats as well as offering delicious Moroccan tea and snacks. Hayat in housekeeping ensured we had everything needed for a comfortable nights sleep. We...
Good location with spacious shared area. Rooms were spacious and nicely equipped. Staff were very friendly and attentive. Quality of food at breakfast and pool side
Spa experience was poor. Facilities were half working and the masseuses were hit and miss. Too expensive for the value. Breakfast area was too large and was taking a lot of time to be served. Pool area service and experience too slow. Only one of the two pools heated forcing guests to either swim all in the small pool with the babies or get cold in the larger one
Beautiful grounds and facilities , Luxurious and clean Very helpful and friendly staff . Big shout to the most helpful ladies in the spa their kindness made us feel so welcomed , always smiling and extremely helpful. Es Saadi you definitely exceeded our expectations and we will definitely come back soon .
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