Encanto Acapulco
5 stars
8.1
Very good
(339)
5 stars
Updating price...

Encanto Acapulco

5 stars
Jacques Cousteau 51, 39390 Acapulco, Guerrero
8.1
Very good
339 reviews
Updating price...

Overview

Rating
Luxury Acapulco resort in Brisas del Marqués with 2 restaurants 2 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Othe…Expedia Group
Luxury Acapulco resort in Brisas del Marqués with 2 restaurants 2 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Encanto Acapulco offers 44 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Acapulco resort provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested. An outdoor pool and a spa tub are on site. Other recreational amenities include a health club. Children under 11 years old are not allowed in the swimming pool without adult supervision.Expedia Group
Rating
8.1
Very good
Based on 339 verified guest reviews

Available rates

Sat 5/17
Sun 5/18

The neighborhood

Jacques Cousteau 51, 39390 Acapulco, Guerrero

What's nearby

  • Capilla de la Paz1.84 mi

Reviews

8.1
Very good
339 verified ratings
Wonderful
263
Very good
32
Good
13
Okay
10
Fair
9
Mediocre
8
Poor
4

Summary of reviews

Pros (+)
  • From our room (balcony suite) we had an amazing view all over Acapulco Bay.in 2 reviews
  • "Amazing architecture, great pool"in 8 reviews
  • Great place to stay!in 4 reviews
Cons (-)
  • No coffee/ tea maker in the room.in 6 reviews
  • Everywhere we looked all we could see were very 'white' walls with noin 1 review
  • "Room was dirty, pool gross, and sliding door, phone and shower all broken."in 6 reviews
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Score by provider

All reviews

7.0
Good
Adam, Mar 2025
Cons (-) Not what expected for the price, food expensive totally average Reservations personel poorly trained Premises poorly maintained
7.0
Good
Jeffrey, Jan 2024
Pros (+) Amazing location and staff. They clearly have been working hard to get back in operation after the hurricane. And they largely succeeded - they are open when most others are not.
Cons (-) Still have work to do: no internet, phones or properly running air-conditioning. The hotel delayed our check in by almost 2 hours, offered to buy our lunch for making us wait, then failed to pay our lunch.
10
Wonderful
Lourdes, Mar 2023
Pros (+) I loved everything about the hotel !!! The view , the architecture, the location . The amazing friendly staff ,as you arrive you feel welcomed into the best vacation ! Best breakfast menu I have ever experienced in Acapulco . I spent 4 nights , should have stayed at least a week . I will definitely plan to go back soon.
10
Wonderful
Alejandro, Feb 2023
Pros (+) views
Cons (-) location
9.0
Wonderful
Jeralyn, Apr 2022
Pros (+) The rooms with the pool, the views and how modern it was.
Cons (-) No regular pool cleaning and no small grab and go store on site and this was a minimal issue.
8.0
Very good
Sergio, Mar 2022
Pros (+) The staff at the check out are overcharging our account. No one has the solution since we left on Sunday, haven’t call us back to correct such mistake.
Cons (-) Check out and the super expensive taxi service they presa us to use.
10
Wonderful
Hector, Feb 2022
Pros (+) everything
Cons (-) it was perfect
8.0
Very good
Francisco, Dec 2021
Pros (+) The hotel has beautiful views of the Acapulco Bay and the Sunset
Cons (-) The knobs and doors are very hard to open. Also do not have enough furniture to lay baggage or sit down in the hotel or side tables. also took a while to check in and room was not ready. Water in the Pool was very cold. The water heater does not evenly warm the entire pool. The menu needs a little more variety.
8.0
Very good
Juan, Dec 2021
Pros (+) The view it’s fantastic. The food is great but overpriced
Cons (-) They close the pool at 8 pm which its really early for a destination like this. Rooms need more maintenance. The first one had a musty smell the second one one light wasn’t working it remain the same during all our stay even when we reported it . One piece of the closet was falling down. They mention they have deals with beach clubs . You won’t get any discount or benefit . You just get the same d...
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10
Wonderful
Lucila, Oct 2021
Pros (+) The pool, the view, the room, the food
Cons (-) More shade available at the pool during the high heat hours!

Amenities

  • Outdoor pool
  • Infinity pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Free parking

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.