Embassy Suites by Hilton Knoxville West
4 stars
8.9
Very good
(278)
4 stars
Updating price...

Embassy Suites by Hilton Knoxville West

4 stars
9621 Parkside Drive, Knoxville, TN 37922
8.9
Very good
278 reviews
Updating price...

Overview

Rating
The contemporary, upscale Embassy Suites Knoxville West is the brand's first in Knoxville, TN, conveniently located off I-40 and I-75, in West Knoxville, only 25 minutes north of McGhee Tyson Airport (TYS), where you will experience southern hospitalHilton
The contemporary, upscale Embassy Suites Knoxville West is the brand's first in Knoxville, TN, conveniently located off I-40 and I-75, in West Knoxville, only 25 minutes north of McGhee Tyson Airport (TYS), where you will experience southern hospitality at its best. Our hotel is just minutes away from the following corporate industrial parks: Hardin, Westbridge, Centerpoint, Pellissippi Corporate Center and great recreational activities, attractions. The hotel boasts the signature natural atrium located within the heart of the hotel with the rooms-tower attached. As part of an upscale lifestyle center, you’ll be close to numerous restaurants, shopping as well as a fitness center and spa while enjoying your full service, fashionable suite accommodations. Business travelers will find our luxurious suites with a generous work space, complimentary high speed internet access, wet bar with refrigerator and microwave and two phones with voicemail. For your convenience, wireless HSIA is available in public areas throughout the hotel.Hilton
Rating
8.9
Very good
Based on 278 verified guest reviews

Available rates

Mon 3/31
Tue 4/1

The neighborhood

9621 Parkside Drive, Knoxville, TN 37922

What's nearby

  • Zuma Fun Center13 min walk
  • Dead Horse Lake Golf Course3.2 mi

Reviews

8.9
Very good
278 verified ratings
Wonderful
189
Very good
35
Good
20
Okay
9
Fair
11
Mediocre
7
Poor
7

Summary of reviews

Guests say
Guests appreciated the great location and friendly service, with many praising the enjoyable breakfast options and available amenities like the pool and gym. However, several reviews pointed out issues with cleanliness in the rooms and common areas, along with some maintenance problems. Overall, it was a mixed experience where positive aspects like staff friendliness and breakfast quality stood out, but concerns about the cleanliness and some room conditions were noted.
AI-Generated from customer reviews
Service9 out of 10
Location9 out of 10
Amenities9 out of 10
Breakfast8.5 out of 10
Cleanliness2.5 out of 10
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Score by provider

All reviews

10
Wonderful
Robert, Mar 2025
Pros (+) Very clean
Cons (-) Everything was wonderful
10
Wonderful
Jessi, Feb 2025
Pros (+) Breakfast and staff were both amazing
Cons (-) Tv in bedroom did not work and tub plug wouldn?t stay up
9.0
Wonderful
Phil, Jan 2025
Pros (+) Beds were shitty.
9.0
Wonderful
Mary, Dec 2024
Pros (+) nice hotel and room and amenities and the breakfast was really good. Nice staff.
Cons (-) I got there too late to get the room service.
10
Wonderful
Robert, Dec 2024
Pros (+) loved the breakfast and cocktail as at the bar.
6.0
Okay
Verified Hotel Guest, Dec 2024
Cons (-) Remotes for tvs were very annoying to operate. Seemed very glitchy. Soap or shampoo left multiple of us with rashes/bumps. We aren?t generally sensitive people to soap/shampoo.
5.0
Fair
Heather, Nov 2024
Pros (+) Staff was nice. Hotel was clean. Breakfast was great.
Cons (-) Hot tub didn?t work any of the 3 nights. Window view in room was a wall.
10
Wonderful
April, Nov 2024
Pros (+) Nice and quiet very peaceful loved all the big windows so you can see out. Very clean
Cons (-) The bed to me was to hard. But ever one else with me loved it.
10
Wonderful
Jacqueline, Oct 2024
Pros (+) Beautiful facility and loved the fire pits and waterfall and breakfast
Cons (-) Had a few light bulbs that needed replaced
9.0
Wonderful
Carolyn, Oct 2024
Pros (+) Free Breakfast Great Staff Happy Hour Snacks access to drinks food items
Cons (-) Sheets were well worn and a little rough…but clean!

Amenities

  • Indoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.