DoubleTree by Hilton Abilene Downtown Convention Center
9.1
Wonderful
(121)
4 stars
Updating price...

DoubleTree by Hilton Abilene Downtown Convention Center

4 stars
500 Cypress Street, Abilene, TX 79601
9.1
Wonderful
121 reviews
Updating price...

Overview

Rating
We’re located across the street from the convention center in downtown Abilene, among restaurants and businesses. The free Adamson-Spaulding Storybook Garden is a block away, and the Grace and Frontier Texas! museums are within one mile. We’re four mHilton
We’re located across the street from the convention center in downtown Abilene, among restaurants and businesses. The free Adamson-Spaulding Storybook Garden is a block away, and the Grace and Frontier Texas! museums are within one mile. We’re four miles from Abilene Zoo and six miles from the regional airport. We offer a pool and fitness center.Hilton
Rating
9.1
Wonderful
Based on 121 verified guest reviews

Available rates

Sun 3/30
Mon 3/31

The neighborhood - Downtown

500 Cypress Street, Abilene, TX 79601

What's nearby

  • Paramount Theatre4 min walk
  • National Center for Children's Illustrated Literature7 min walk
  • Frontier Texas13 min walk
  • 12th Armored Division Memorial Museum7 min walk
  • Grace Museum7 min walk

Reviews

9.1
Wonderful
121 verified ratings
Wonderful
90
Very good
14
Good
5
Okay
4
Fair
3
Mediocre
2
Poor
3

Summary of reviews

Guests say
Guests appreciated the hotel's location and atmosphere, highlighting the cleanliness of the rooms and the friendliness of some staff members. However, numerous reviews pointed out significant issues with service, indicating that many staff members were rude or unwelcoming, particularly at the front desk. Cleanliness was also a major concern, with reports of dirty rooms and inadequate amenities, such as limited dining options and high parking fees. Overall, while the hotel had some positive aspects, guests felt that improvements were needed, especially regarding service and cleanliness.
AI-Generated from customer reviews
Location8.5 out of 10
Atmosphere7.5 out of 10
Cleanliness3 out of 10
Value for Price2.5 out of 10
Amenities2 out of 10
Service1.5 out of 10
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Score by provider

All reviews

7.0
Good
Mary, Mar 2025
Pros (+) Location; layout; pet friendly; cleanliness.
Cons (-) Check in staff were unfriendly; extra charges weren’t fully explained; uncomfortable bed/pillows.
10
Wonderful
Ilene, Mar 2025
Pros (+) I did not expect the high-quality of this hotel in a small West Texas town.
10
Wonderful
Mits&madi, Mar 2025
Pros (+) Friendly staff, clean establishment
9.0
Wonderful
Shayna, Mar 2025
Pros (+) The Hotel is beautiful, and the staff is so friendly. The hotel bar and staff were top notch. Never left you with an empty glass. Very informative of the area and the things to do in around the area.
Cons (-) The valet is a little confusing it said online it was valet only and there is parking available if needed.
9.0
Wonderful
David, Mar 2025
Pros (+) Comfortable and clean.
Cons (-) We bought rooms with city views?? We also bought rooms with breakfast included the staff in the restaurant and the front desk were clueless about this. Then at the restaurant we were told we could only make ONE SELECTION! This was not noted when booking the room. The cost for the single selection was $15. My mom wanted to have granola and fruit it also had a cost of $15 and we were told no! VERY V...
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10
Wonderful
Margie, Feb 2025
Cons (-) There was some leftover mascara on the sheets from another guest.
7.0
Good
Tara, Feb 2025
Pros (+) The room and the shower
Cons (-) Lack of creamer and coffee available. I would need to bring my own suppy from home.
9.0
Wonderful
David, Feb 2025
Pros (+) Coffee was great
Cons (-) Oat meal was overcooked and lumpy Took to long for oatmeal and a side of bacon Wife had the pancakes
8.0
Very good
Verified Hotel Guest, Feb 2025
Pros (+) Location
9.0
Wonderful
Ray, Feb 2025
Pros (+) Great place to stay. Breakfast was great at their restaurant.

Amenities

  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Flat-screen TV

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.