All reviews
Spacious rooms
Lack of staff available. Staff is not trained and can't provide simple help or requests. No air-condition & windows are locked and can not be open (due to regulatory issues).
It’s a very nice and authentic place at a great location. If you are expecting room service and 24 hours front desk availability, it’s no for you. But overall a great place to stay .
Everything was perfect.
None
Exceptional location Spacious and well designed interior
Stingy when it comes to supplying bottled water: you get just one throughout your stay!
Dislike : - The location was in a very noisy area couldn’t sleep because of that . - There is strong sewage smell in the lobby and the room . - We were given hard time before the house keeper accepted our request to open the room windows fully despite the strong smell, she was telling us it is not possible to open the rooms windows fully due to rules and regulations . - There was no room service o...Read more
Suite was clean and location was great
The directions were extremely challenging to follow on how to get to the property. I think they could have been explained a little easier. It is challenging to drive in Florence and with construction it was far more difficult. I think the Piazza di Republica should have been a landmark
Lovely room. Very convenient. The staff were all very friendly and attentive.
The room was clean and modern. Phillipe, the gentleman at the reception, was very helpful, polite, and friendly. I would definitely recommend the hotel.
Everything was amazing
Nothing
The room was great for a family trip. The children have their own private room and the adults can have their own private room with an adjoining bathroom. The building is in an excellent location, close to all of the shops and the Duomo. Our room was meticulously, clean, well appointed and even included a kitchen, which we did not expect. The room also had new televisions and technology that made w...
If you’re coming during the winter and you book a room with a hot tub, make sure to tell them ahead of time that you want to use it. When you get there, it will be drained and it will not be able to be filled up until the following day. We were not aware of this, and it made the first night a little bit of a bummer.Read more