All reviews
Location, staff, service were perfect. Toiletries were of excellent quality (soap, shampoo, conditioner,. body lotion)
Breakfast was good but a la carte, I would have preferred a buffet.
The location
Very poor service. We arrived in the evening and had let hotel know we were on our way. It took ages for the reception staff to check us in. The hotel is very disconnected with two separate buildings on two different roads, this is very deceiving on website. We had to literally drag our suitcases up a very steep hill to get to our building. As soon as we walked through the doors to reception area ...Read more
I was looking for my son and his girlfriend and they both loved the room and great breakfast. I had previously stayed at the hotel which is why I recommended it for them
They asked for a late check out which sadly couldn't be accommodated.
Good breakfast, nice room, polite personnel. Quality of cleaning service could be impoved
Breakfast was a controlled one with limited options described in menu and served by the staff without any buffet display, but since I am a very old Sheraton/Marriott member so I was aware of fresh omelet which I enjoyed 6 days every morning. Ismael and his other colleagues served breakfast to us with dedication on daily basis. This hotel has 2 buildings, we stayed in Bank Building which is bit fre...
Room size which was assigned to us was small, bed size was promised as master bed with deluxe room at the time of booking but it was a queen size bed when we actually entered the room after check-in. We checked with staff at reception and they showed us the room designs and dimensions and more or less all 1 double bed rooms are same size which was a pity. Because we paid extra for a superior delux...Read more
The place is really calm and beautiful they took care us wonderful specially Noyan, Jasmin and Hakan made our stay wonderful
Perfect hotel for a weekend Istanbul.
The hotel was located in a great location with the galata tower within a short walk - there were lots of shops and restaurants nearby and getting to the main tourist attractions was very easy! But the best thing about the property was the staff who were all extremely lovely and helpful - would definitely stay again and recommend.
Staff was helpful and service for small things were also taken care of