Crystal Palace Hotel
4 stars
9.1
Wonderful
(1474)
4 stars
Updating price...

Crystal Palace Hotel

4 stars
18-20 Alexandru Serbanescu, Bucharest
9.1
Wonderful
1474 reviews
Updating price...

Overview

Hotel connected to a shopping center in Sector 1 with free parking This hotel features a restaurant, a health club, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24Expedia Group
Hotel connected to a shopping center in Sector 1 with free parking This hotel features a restaurant, a health club, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite. Crystal Palace Hotel offers 74 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Bucharest hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
9.1
Wonderful rating
Based on 1474 verified guest reviews

Available rates

Thu 6/5
Fri 6/6

The neighborhood - Aviației

18-20 Alexandru Serbanescu, Bucharest

What's nearby

  • Floreasca City Center11 min walk

Reviews

9.1
Wonderful
1474 verified ratings
Wonderful
1064
Very good
204
Good
103
Okay
35
Fair
32
Mediocre
11
Poor
25

Summary of reviews

Guests say
Guests appreciated the excellent breakfast options and the friendly staff, but many expressed dissatisfaction with the service quality and cleanliness, noting issues such as unclean rooms and unhelpful receptionists. Overall, while some enjoyed their stay, others felt it did not meet their expectations.
AI-Generated from customer reviews
Breakfast8 out of 10
Cleanliness2.5 out of 10
Service2 out of 10
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Score by provider

All reviews

10
Wonderful
Liviu-gabriel, May 2025
Pros (+) The position, The quiet AnD The staff
Cons (-) The breakfast not so good. Too simple for 2025
9.0
Wonderful
Elena, May 2025
Pros (+) The hotel (room, lobby, breakfast room...) was clean and the rooms were a very good size and comfy. The staff were kind. The location was good for us as we were traveling for business. The area is calm, and had quite a few very nice restaurants, a very good mall close by, etc.
Cons (-) A little bit of lack of coordination Some things (drinks, snacks...) could be credited to the room and others couldn't. Which led to us being chased by the staff to pay for some drinks one of the days, even though we had been told by reception only 30 minutes before that these could be credited to the room.
10
Wonderful
Linda, May 2025
Pros (+) We loved this hotel. We were upgraded to an executive suite which was fantastic. Very spacious with a great view of the town. The breakfast was excellent. All staff were very helpful and friendly. We will stay here again in the future. Highly recommended.
Cons (-) Everything was excellent.
7.0
Good
Eric, May 2025
Pros (+) Clean, quiet rooms, very friendly and accommodating staff, close (14 minutes drive) to airport
10
Wonderful
David, Apr 2025
Pros (+) First of all, thank you for upgrade to Junior Suite for free. Breakfast delicious! My and my son we were satisfied with your hospitality.
10
Wonderful
Krasatulicika85, Apr 2025
Pros (+) Everything about this hotel always was absolutely fine 🙂,I stop here every time around 5 years, I never changed the location , I will said ,I'm filing like my home, stuff amazing, food it's very good, clean, facilities. Thank you 😊
8.0
Very good
Stepan, Apr 2025
Pros (+) A bathtub in the room, wine as a welcome gift (I forgot it in the room!:( ), free promotion to the bigger room with a separate bedroom. Staff was amazing, fixed everything quickly. Good for the short business stay since it's near the airport.
Cons (-) It's far from the center (but close to the airport). Soundproof from the street was not very good. The restaurant was a bit overpriced in my opinion (had a dinner).
8.0
Very good
Daniel, Apr 2025
Pros (+) Great service, the hotel is a little dated but still clean and comfortable.
7.0
Good
Vesela, Apr 2025
Pros (+) The staff and the service
Cons (-) It was noisy and the window frames didn’t help.
8.0
Very good
Veronko, Mar 2025
Pros (+) Nice big room and bathroom, staff was very friendly, nice selection for breakfast.
Cons (-) The heater in the room didn't really work so it got a bit cold, also I had a cute bathtub but no plug, so I was a bit sad. But nothing serious

Amenities

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License number6429/3846