Crystal Palace Hotel
4 stars
9.1
Wonderful
(1466)
4 stars
Updating price...

Crystal Palace Hotel

4 stars
18-20 Alexandru Serbanescu, Bucharest
9.1
Wonderful
1466 reviews
Updating price...

Overview

Rating
Hotel connected to a shopping center in Sector 1 with free parking This hotel features a restaurant, a health club, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24Expedia Group
Hotel connected to a shopping center in Sector 1 with free parking This hotel features a restaurant, a health club, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite. Crystal Palace Hotel offers 74 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Bucharest hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.1
Wonderful
Based on 1466 verified guest reviews

Available rates

Fri 5/16
Sat 5/17

The neighborhood - Aviației

18-20 Alexandru Serbanescu, Bucharest

What's nearby

  • Floreasca City Center12 min walk

Reviews

9.1
Wonderful
1466 verified ratings
Wonderful
1056
Very good
204
Good
103
Okay
35
Fair
32
Mediocre
11
Poor
25

Summary of reviews

Guests say
Guests appreciated the excellent breakfast options and the friendly staff, but many expressed dissatisfaction with the service quality and cleanliness, noting issues such as unclean rooms and unhelpful receptionists. Overall, while some enjoyed their stay, others felt it did not meet their expectations.
AI-Generated from customer reviews
Breakfast8 out of 10
Cleanliness2.5 out of 10
Service2 out of 10
Sort by:Most recent

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

7.0
Good
Eric, May 2025
Pros (+) Clean, quiet rooms, very friendly and accommodating staff, close (14 minutes drive) to airport
10
Wonderful
David, Apr 2025
Pros (+) First of all, thank you for upgrade to Junior Suite for free. Breakfast delicious! My and my son we were satisfied with your hospitality.
10
Wonderful
Krasatulicika85, Apr 2025
Pros (+) Everything about this hotel always was absolutely fine 🙂,I stop here every time around 5 years, I never changed the location , I will said ,I'm filing like my home, stuff amazing, food it's very good, clean, facilities. Thank you 😊
8.0
Very good
Stepan, Apr 2025
Pros (+) A bathtub in the room, wine as a welcome gift (I forgot it in the room!:( ), free promotion to the bigger room with a separate bedroom. Staff was amazing, fixed everything quickly. Good for the short business stay since it's near the airport.
Cons (-) It's far from the center (but close to the airport). Soundproof from the street was not very good. The restaurant was a bit overpriced in my opinion (had a dinner).
8.0
Very good
Daniel, Apr 2025
Pros (+) Great service, the hotel is a little dated but still clean and comfortable.
7.0
Good
Vesela, Apr 2025
Pros (+) The staff and the service
Cons (-) It was noisy and the window frames didn’t help.
8.0
Very good
Veronko, Mar 2025
Pros (+) Nice big room and bathroom, staff was very friendly, nice selection for breakfast.
Cons (-) The heater in the room didn't really work so it got a bit cold, also I had a cute bathtub but no plug, so I was a bit sad. But nothing serious
8.0
Very good
Christopher, Mar 2025
Pros (+) The welcome was really nice and warm. The hotel has a rather modern look in comparison to other hotels in the city. My room was spacious and adequately equipped with everything I needed. It had a nice bed and a large TV with plenty of channels. The breakfast was really good and there was plenty of choice (including some local specialties). The staff was always attentive and served coffee, tee or j...
Cons (-) The shower is elevated (probably to account for the sanitary installation) which meant the shower head couldn't be above my head (I'm normal sized) for showering, but it was still fine. The ventilation system in the bathroom wasn't that effective. Maybe it's linked to the AC which I didn't need. The view from the window into a backyard with smoking people and some not to good looking buildings was...
Read more
10
Wonderful
Ronen, Mar 2025
Pros (+) a very good Hotel, a lot of free parking, the staff try to do the best for you with smile , a very good breakfast they upgrade us to a big quiet room with a wine bottle
8.0
Very good
Catalin, Mar 2025
Pros (+) Staff was friendly and helpful, location is very good and the breakfast was diverse and fresh…also..good coffee
Cons (-) The property could benefit from new carpets in some rooms and/or main halls, and, at least in the room i stayed in, some appliances look old and need renewal

Amenities

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License number6429/3846