Crowne Plaza Madrid - Centre Retiro
4 stars
8.8
Very good
(563)
4 stars
Updating price...

Crowne Plaza Madrid - Centre Retiro

4 stars
Calle Pez Volador 1, 28007 Madrid
8.8
Very good
563 reviews
Updating price...

Overview

Rating
Welcome to Crowne Plaza Madrid Centre Retiro, an urban oasis in the heart of the vibrant Spanish capital, ideally located at the edge of the famous Retiro Park. From the moment you arrive, let yourself be seduced by the design of our hotel, where worIHG Hotels & Resorts
Welcome to Crowne Plaza Madrid Centre Retiro, an urban oasis in the heart of the vibrant Spanish capital, ideally located at the edge of the famous Retiro Park. From the moment you arrive, let yourself be seduced by the design of our hotel, where works by Manuel Ortega add a unique artistic touch, then discover the art of relaxation in outstanding rooms and suites, where modern elegance meets refined comfort. For your business events, our 17 fully modular meeting rooms and exhibition gallery offer the perfect space to bring your projects to life. Enjoy some special time on our private rooftop, with breathtaking views over Madrid, or relax in our lush garden, a haven of peace in the heart of the bustling city. Let yourself be captivated by the warm atmosphere of our Piazza bar, and indulge in the delights of our restaurant, a true celebration of local flavours. Our dedication to sustainability is evident through the achievement of the Green Key label, a globally recognised eco-label awarded to hotels that meet specific environmental standards. Our team looks forward to welcoming you to a personalised experience in the heart of Madrid.IHG Hotels & Resorts
Rating
8.8
Very good
Based on 563 verified guest reviews

Available rates

Tue 4/1
Wed 4/2

The neighborhood - Retiro

Calle Pez Volador 1, 28007 Madrid

What's nearby

  • Hospital General Universitario Gregorio Maranon9 min walk
  • Hospital Infantil Universitario Nino Jesus14 min walk
  • Novotel Madrid Center15 min walk
  • Palacio de Cristal18 min walk
  • Palacio de Velázquez19 min walk
  • House of Hermanitas de los Pobres14 min walk
  • Hospital Universitario Santa Cristina14 min walk
  • Torrespaña17 min walk
  • Community of Madrid Sports Center18 min walk
  • Parque del Retiro21 min walk

Reviews

8.8
Very good
563 verified ratings
Wonderful
365
Very good
111
Good
42
Okay
14
Fair
11
Mediocre
4
Poor
16

Summary of reviews

Guests say
Guests appreciated the excellent breakfast options and the overall helpfulness and friendliness of the staff. However, there were notable concerns regarding mattress comfort, cleanliness under some furniture, and inadequate amenities like lacking toiletries. The location was seen as a positive aspect, though some felt it was far from downtown.
AI-Generated from customer reviews
Service8 out of 10
Location7.5 out of 10
Breakfast7.5 out of 10
Cleanliness3.5 out of 10
Bed Comfort3.5 out of 10
Amenities3 out of 10
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Score by provider

All reviews

1.0
Poor
Ali, Mar 2025
Pros (+) Nothing
Cons (-) the don't clean the room and they and they used used bed sheet i find hair and mucus fluid so disgusting
10
Wonderful
Cristian, Mar 2025
Pros (+) A fantastic stay at Crowne Plaza Madrid - Centre Retiro, with excellent service, comfortable rooms, and a great location for exploring the city!
10
Wonderful
Adriana, Mar 2025
Pros (+) The personnel was very kind and helpful at all times and in all areas.
Cons (-) Could not say
7.0
Good
Adelin, Mar 2025
Pros (+) Staff, location, lobby
Cons (-) Bad bed, loud room heater, no slippers, leaking shower
10
Wonderful
James, Mar 2025
Pros (+) Good location and value
10
Wonderful
Liz, Mar 2025
Pros (+) Good location within walking distance of central Madrid via Retiro Park. Staff were friendly and welcoming and went out their way to make sure you had everything needed. Room was spotless and bed extremely comfy. Bottle of water and tea/coffee replenished each day. Lovely big bathroom with walk in shower. Metro within easy access. Would recommend.
8.0
Very good
Maria, Feb 2025
Pros (+) Nice location, nice room, great breakfast
Cons (-) Nothing
2.0
Poor
Nooh, Feb 2025
Pros (+) -
Cons (-) They don’t have luggage assistant and when you try to contact them from the room you need to call many times
8.0
Very good
Afonso, Feb 2025
Pros (+) Amazing staff and lovely receptionist ! She even remembered our names!
6.0
Okay
Butrint, Feb 2025
Pros (+) 👎
Cons (-) We were very disappointed with our stay. The room was not clean when we checked in, and the toilet was especially dirty. It was also very cold in the room, and despite calling the reception for help, nothing was done to improve the situation. The lack of cleanliness and customer service made our stay quite uncomfortable. We would not recommend this hotel based on our experience.

Amenities

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.