Civilian Hotel
4 stars
8.7
Very good
(2221)
4 stars
Updating price...

Civilian Hotel

4 stars
305 West 48th Street, New York, NY 10036
8.7
Very good
2221 reviews
Updating price...

Overview

Rating
Art Deco New York hotel in Manhattan with a 24-hour front desk This smoke-free hotel features concierge services, dry cleaning, and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tExpedia Group
Art Deco New York hotel in Manhattan with a 24-hour front desk This smoke-free hotel features concierge services, dry cleaning, and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Housekeeping is available on request. CIVILIAN Hotel offers 203 accommodations with laptop-compatible safes and designer toiletries. Accommodations offer separate sitting areas. 43-inch Smart televisions come with premium cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hypo-allergenic bedding can be requested. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
8.7
Very good
Based on 2221 verified guest reviews

Available rates

Mon 5/19
Tue 5/20

The neighborhood - Hell's Kitchen

305 West 48th Street, New York, NY 10036

What's nearby

  • Longacre Theatre2 min walk
  • Morgan Stanley Building2 min walk
  • Saint Malachy's Roman Catholic Church3 min walk
  • Eugene O'Neill Theatre3 min walk
  • Ambassador Theatre3 min walk
  • St. Luke's Lutheran Church3 min walk
  • Walter Kerr Theater2 min walk
  • Samuel J. Friedman Theatre2 min walk
  • M&M's World New York3 min walk
  • Ethel Barrymore Theatre3 min walk
  • Congregation Ezrath Israel3 min walk
  • Gershwin Theater4 min walk

Reviews

8.7
Very good
2221 verified ratings
Wonderful
1274
Very good
515
Good
208
Okay
85
Fair
58
Mediocre
32
Poor
49

Summary of reviews

Guests say
Guests generally appreciated the hotel's great location and cleanliness, highlighting its modern design and friendly staff. However, many reviews pointed out significant issues with service, including inadequate cleaning, poor restaurant experiences, and additional charges for basic amenities. Overall, while the hotel has its strengths, guests felt that improvements in service are necessary for a better experience.
AI-Generated from customer reviews
Location10 out of 10
Cleanliness9.5 out of 10
Service1.5 out of 10
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Score by provider

All reviews

9.0
Wonderful
Daniela, May 2025
Pros (+) Location was convenient. Bed was comfortable.
Cons (-) Rooms are quite small and there is no kettle for tea or so on which for a 3star is the basics. When offering in booking prices should be final, is a bit annoying when you see the final costs all additional taxes or so on added, is a bit misleading
8.0
Very good
Angelika, May 2025
Pros (+) Extremely clean rooms, friendly staff, great location and views from the window. There's also a lovely rooftop bar with stunning views on the city skyline!
Cons (-) The room was so tiny we barely had the space for opening our luggage
10
Wonderful
Ramona, May 2025
Pros (+) In the heart of Manhattan, just two blocks from Times Square. The rooms was very clean and the staff was always smiling. I would definitely come back here.
Cons (-) I enjoyed everything!
10
Wonderful
Geri, May 2025
Pros (+) Lots of facilities and good size room. It was also amazingly quiet.
Cons (-) Bathroom is very slippery!
10
Wonderful
Laura, May 2025
Pros (+) Really nice rooms, they are small but designed with care and utility in mind. We had a beautiful view from the window. The check-in process was fast, and in general the staff was very friendly and helpful. The beds are really comfortable. The rooftop bar is also very nice and convenient.
10
Wonderful
David, May 2025
Pros (+) Every member of staff in this hotel was exceptionally helpful, courteous and friendly. The decor of the hotel is very tasteful, and our room and all areas were spotless. Enjoyed both bars, and especially the view from the 27th floor. An exceptionally pleasant hotel to stay at, and we will be back.
Cons (-) Cannot fault this hotel, we had a wonderful time.
10
Wonderful
Laura, May 2025
Pros (+) Perfect Location, lovely staff, modern furnishings, gorgeous rooftop bar
8.0
Very good
Anna, May 2025
Pros (+) Great location! Close to central park for morning running and super close to all broadway musicals. Took us 5 minutes to get there on foot. Plenty of eating and evening options around
Cons (-) I knew the rooms would be small and my husband had to climb over me to get to his half of bed (but he had the window after all!;) i only missed the closet! There were hangers in a very small space so i had to hang my dresses on bed frame and keep the clothes in the suitcase.
10
Wonderful
Felix, May 2025
Pros (+) The hotel staff was very supportive and did everything possible to make our stay great. The location is hard to beat!
9.0
Wonderful
Christine, May 2025
Pros (+) Loved the decor, the location, and the Staff, they were all pleasant and very helpful with questions. Sekou went above and beyond helping us with changing some of our reservations.

Amenities

  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Meeting/Banquet facilities
  • Internet
  • Parking
  • Pets allowed on request. Charges may apply.
  • Night club

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.