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Everything
Could have been a little warmer.
Pleasantly surprised when we arrived. Large rooms , beautiful setting , helpful staff and one of the best meals I have eaten !
Showers stepping up into baths (with no safety rails or rubber mats) too challenging for those in our 80s, as were the stairs with no lift.
Beautiful hotel, in a wonderful setting, serving excellent food. Fantastic place to stay. The room was very spacious and comfortable.
Wonderful breakfast and excellent food for dinner. The staff were very friendly and always helpful.
Wonderful peaceful atmosphere, huge bedroom and comfortable lounges. The food at dinner was delicious and beautifully presented. The period features in the house were impressive.
Excellent room with space and comfort Service efficient and friendly Excellent variety and quality of food
Breakfast excellent. Richard was an excellent host with right balance of friendliness and efficiency. Communal areas very comfortable and relaxing with tasteful furnishings and very clean.
Room 3 was a little cramped and the furnishings a bit tired. The rattan chair was damaged . Having said that it was the cheapest room available, but a freshen up would not be too expensive and make a significant first impression impact, I believe.
Richard and staff are was amazing, breakfast delicious and place v comfortable. Noise of fire doors a little disturbing but that may have been thoughtless guests. Would only change toast to not packaged but that’s being picky as the place is so warm and deserves lots of visitors.
Very little
Beautiful room, friendly and helpful staff, excellent food (evening meal alone worth 10 stars), perfect location for a break in the Borders
Nothing to add