All reviews
Very clean, super central location, beautiful room.
A bit impersonal. There was a high-pitched alarm going off in a room on our floor early one morning which could be heard across the entire floor. We called down to the front desk but it was never resolved.
How close it was to everything.
Rooms are catered for men. My room had no extra mirrors other than the bathroom. Didn’t like how the water leaked out of the shower creating puddles. Also I didn’t like how the refrigerator didn’t cool and it was used for storage and hot drinks are stored for people to drink.
Charm and decor
Prefer queen size beds. Air in my friends room was not working,
Historic property with many enjoyable details. Bed was great. AC worked well. Privacy was very good. Design of unit (Jr. King Suite) was spacious, well laid out. Nice location across from Millennium Park. Drawing Room was both a fun place to dine or hang out.
The one TV that faced bed did not allow for one person to sleep while another person watched TV from either the living or the dining area.
The food was good.
Menu was limited and pricey. Service was slow.
Loved the location and design
My room was facing a wall
The junior suite was spacious and comfortable and the building has a pleasant art deco feel. The location was convenient for the finish line of the half-marathon, in which our son was running, which was the main reason for choosing it.
The fridge didn’t work: we called the front desk to request an engineer and were told that it wasn’t actually a fridge! 🤷♀️This was found to be completely untrue when we asked for milk and ice to be brought up and the person who delivered it said that of course it was a fridge and that it should be working. Given the extremely hot weather, this was very inconvenient. Our half bottle of white win...Read more
Location was great. Bellman was terrific.
Hotel manager and the concierge on Saturday evening were a disaster, giving me the wrong information about taxi service on Sunday.. Trying to book a room directly with the hotel rather than through a booking agent. Took me over 40 minutes to make contact even with a voice and then another 10 minutes to locate Central Hyatt reservation services. I'll not use Hyatt again
Location was great and vibe is very cool.
Terrible noisy room close to street level. Complained but wasn’t able to move us until the next night. They really should have comped our room but gave us nothing.
The location is great for tourist spots such as the aquarium, the art institute, skydeck and 360.
Overall we were pretty underwhelmed by the service (which was generally great in Chicago), the lack of room service on day 1 and the staff’s lack of interest. We wouldn’t choose to stay here again.
