All reviews
Location, history of the building, friendly staff
Beds and pillows are horrible
Loved the common rooms and the food. Room was very quiet.
location was amazing
the pillows
Good location - close to the train stations and plays that we went to. Nice decor. Comfortable bed & good shower. Friendly staff.
Lovely building. Good location and great restaurant.
Poor service. Valet was inattentive. Suite was not ready that we had booked. We were moved to a smaller room. Long wait. As a business order. Service is key. It felt that no one was in charge and nobody quite knew what to do. We totally enjoyed the stay however the service did not match what we paid for.
We stayed over Christmas and it was really cozy. The building is incredible and the games room is really fun. I love the aesthetic design choices in the rooms. Although not always the most practical, it was super pretty. You have to spend time in the lobby and eat at Cindys - both were incredible. And be sure to take advantage of your complimentary welcome beverage in the lobby! Staff did not tell...
Ok this is a minor thing, but given that we stayed over Xmas, I asked for two robes in our room upon arrival (something they normally do anyways I think). We just wanted to be really cozy for Xmas! When we got in, I noticed there was only one robe. I texted room service (love that function by the way) and asked if they could bring another robe or if I could pick one up from the front desk. They sa...Read more
The location can't be beat right across from the park and access to the train sysytem
The mattress is too firm for my tastes.
The place is beautiful, with great options nearby, also inside of the Hotel you have various options of meals and things to do, the place overall is very iconic, the location is great, in the same street on the side you have the bus stop and the street behind a train station which facilitates moving around the city, overall you can see all the best places from this hotel by a 30min walk top.
We reserved by the pictures a room that looked way bigger than what has been given to us in the check-in, that was unpleasant, also the bed didn't seem to be Queen size, upon reviewing this with the staff they just shrugged and said that it was the same room booked, it felt stuffed overall for the small bedroom. Would be better to be more accurate given the same room as the pictures shown when som...Read more
Architecturally stunning. Wonderful staff and location.
Shower water pressure!Resort Fee is a rip off in disguise that should be banned. Not the hotel's fault but a problem nonetheless ?
