Chachagua Rainforest Hotel & Hot Springs
8.9
Very good
(1606)
4 stars
Updating price...

Chachagua Rainforest Hotel & Hot Springs

4 stars
2 Km. West From San Rafael de Peñas Blancas, San Ramon Alajuela. 15 Km From Fortuna Downtown, Chachagua
8.9
Very good
1606 reviews
Updating price...

Overview

While you're here, you can enjoy all the comforts of home and more, including a private pool and free WiFi, as well as a Smart TV and a coffee/tea maker. Other amenities include premium bedding, down comforters, laundry facilities, and towels.
8.9
Very good rating
Based on 1606 verified guest reviews

Available rates

Thu 6/5
Fri 6/6

The neighborhood

2 Km. West From San Rafael de Peñas Blancas, San Ramon Alajuela. 15 Km From Fortuna Downtown, Chachagua

Reviews

8.9
Very good
1606 verified ratings
Wonderful
1162
Very good
220
Good
112
Okay
48
Fair
32
Mediocre
10
Poor
22

Summary of reviews

Guests say
Guests had mixed feelings about the hotel, with some praising the beautiful surroundings and excellent service, while others criticized the location, cleanliness, and lack of amenities. The staff received high marks for their friendliness and helpfulness, making some guests feel at home. However, issues with the hot springs, breakfast options, and room conditions were noted.
AI-Generated from customer reviews
Service9 out of 10
Location3.5 out of 10
Cleanliness3 out of 10
Sort by:Most recent

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

8.0
Very good
Anonymous, May 2025
Pros (+) Beautiful property with a lot to offer. Enjoyed the trails by the river and the amazing wildlife guide Rueben who spent hours looking for an injured/lost baby sloth. I was impressed with his love and respect for nature.
Cons (-) I love the hotel, but did not realize how far it is from town. Also disappointed that it was not hot springs, but spring water being heated, but it was not not working, so the pools were cold.
10
Wonderful
Robert, May 2025
Pros (+) The Staff! Incredibly friendly and helpful. Staying with Fabian at reception, who took us on a small tour before we even got to our room, to our amazing wait staff at the restaurant, Anthony, Pamela, and all the others. The waterslide into the river was a perfect way to start the day!
Cons (-) The only thing I would change was having a chair inside the room, so there was someplace other than the beds to sit on. There was ample seating and a hammock on the deck though.
5.0
Fair
Fabiana, May 2025
Pros (+) Nice if you’re trying to relax and escape from everything. You’re surrounded by nature
Cons (-) The food is way overpriced! It’s not bad food but definitely not worth what they charge for it. They take advantage that there’s really no restaurants near the hotel to charge a lot for the food they serve. $32 for 4-5 wings with fries is insane! And also the “hot springs” are not really hot. They’re more like a warm pool so if you’re looking for hot springs go somewhere else. They don’t have real...
Read more
10
Wonderful
Christopher, May 2025
Pros (+) The location is amazing, your own hire car is highly recommended. The resort is a unique nature experience with passionate welcoming staff. The hot springs, river, both restaurants, guided walks were all amazing. Only regret is not staying for 4 nights instead of two.
Cons (-) Could give any constructive feedback, great haven for nature lovers.
9.0
Wonderful
Sara, May 2025
Pros (+) Our stay at Chachagua was fantastic! The resort grounds are beautiful and well maintained, it was easy to navigate. The hot pools were such a bonus after long days of hiking. The restaurants have great food options, including vegetarian items. The staff was extremely friendly, personable and attentive.
Cons (-) There is a small river you need to cross to get to the parking area closest to the bungalows. Having rented a smaller AWD vehicle and booking tours directly with the companies, we chose to park closer to reception. It was a bit more of a walk but allowed us to enjoy the grounds and hear all of the birds! The grounds can be dark at night so use caution.
9.0
Wonderful
Marat, May 2025
Pros (+) The hotel is great. It is located at the middle of the forest and has a huge territory with jungles, waterfalls, lakes and hot springs.
Cons (-) The only bad (really bad) thing is the breakfast. The selection of food was very small -just a few dishes to choose from and the quality of food was very low too. Cheap motels in the US usually offer better breakfast than this hotel.
10
Wonderful
Rachelle, May 2025
Pros (+) It was beautiful and loved the breakfast and the hot springs and the nature walk
Cons (-) Just a little farther out than I expected
7.0
Good
Marcin, May 2025
Pros (+) Hot springs, forest trail, location, staff
Cons (-) Rooms are very dark, bathroom not maintained well
9.0
Wonderful
Roisin, May 2025
Pros (+) The staff were so warm, helpful and friendly especially Brayan. The resort was really cool and immersive with hiking trails, yoga, hot springs. being in the middle of the rain forest was a special experience
Cons (-) The bungalow felt a bit damp which was slightly uncomfortable but I probably should have expected it since it’s in the rainforest
10
Wonderful
Hayley, May 2025
Pros (+) Every ounce of the property was spectacular! We saw monkeys, tucans, lizards, you name it! We could not get over how gorgeous everything was and especially for the price! Food was also great!
Cons (-) It is in a bit of a secluded area (which we loved!) but made us hesitant to drive at night! Luckily the resort had everything we needed and more but we made sure to get back from our activities before dark.

Amenities

  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free parking
  • Flat-screen TV
  • TV

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.