Casablanca Grand Hotel
5 stars
9.1
Wonderful
(2188)
5 stars
Updating price...

Casablanca Grand Hotel

5 stars
Madinah Road, Infront of Mall of Arabia, Jeddah 21481
9.1
Wonderful
2188 reviews
Updating price...

Overview

Rating
Luxury Jeddah hotel in Al-Naeem with 3 restaurants Along with 3 restaurants, this hotel has 2 indoor pools and a full-service spa. Free WiFi in public areas, free valet parking, and a free area shuttle are also provided. Additionally, a health club, …Expedia Group
Luxury Jeddah hotel in Al-Naeem with 3 restaurants Along with 3 restaurants, this hotel has 2 indoor pools and a full-service spa. Free WiFi in public areas, free valet parking, and a free area shuttle are also provided. Additionally, a health club, a sauna, and a rooftop terrace are onsite. Casablanca Grand Hotel offers 125 air-conditioned accommodations with minibars and safes. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Jeddah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily. 2 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.1
Wonderful
Based on 2188 verified guest reviews

Available rates

Sat 5/17
Sun 5/18

The neighborhood - Al Naeem

Madinah Road, Infront of Mall of Arabia, Jeddah 21481

Reviews

9.1
Wonderful
2188 verified ratings
Wonderful
1604
Very good
260
Good
147
Okay
64
Fair
44
Mediocre
21
Poor
48

Summary of reviews

Guests say
Guests generally appreciated the cleanliness and spaciousness of the rooms, as well as the hotel's location. However, many reviews highlighted issues with the service, describing staff as unhelpful or unprofessional, and the breakfast offerings were often criticized for being subpar. Overall, while there are positive aspects, significant improvements are needed in service and dining.
AI-Generated from customer reviews
Cleanliness9 out of 10
Room Size8.5 out of 10
Location8 out of 10
Service3.5 out of 10
Breakfast3 out of 10
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Score by provider

All reviews

10
Wonderful
Mohammed, May 2025
Pros (+) Everything was amazing and the staff was extending tremendous effort to satisfy us, so we are very thankful for their cooperation and good services
Cons (-) One thing was bothering me, which was the smoking smell in the room
10
Wonderful
Mohammed, Apr 2025
Pros (+) The front desk receptionist Mr Maher he was very helpful very polite and he did all what he promised for us. thank you, Mr. Maher The bed was very, very comfortable. The room was very quiet. I like everything in the hotel
Cons (-) Nothing
10
Wonderful
Yasir, Apr 2025
Pros (+) Honestly the whole experience was great The hotel was fully booked because of Formula season in Jeddah. However, I could the service as if the hotel was empty. Great job. The food as well I tried the beef burger and the fish and ships. The quilty, the taste and the price were all good
10
Wonderful
Abdulrahman, Apr 2025
Pros (+) Great hotel , smart bulding ( smart home system) Very nice staff My special thanks to dear. Fatthi Hasan فتحي حسن very kind man and helpful Also thank you very much for Serena and her support and her frequent updates on my staying and helping me all the time And thanks for all staff , Hanen , Mohammed and others Mandatory to see you again and again
Cons (-) Nothing
9.0
Wonderful
Salman, Apr 2025
Pros (+) Good location close to the airport. Courteous staff. The F&B Manager was very friendly & cooperative. Daytime duty one have forgotten his name. Reception staff was good as well. Smallish Hotel more boutique type with very good comfortable rooms. TV viewing can be upgraded with Netflix/ YouTube options. Channels mostly in Arabic. Breakfast was outstanding 👍
10
Wonderful
Jehan, Apr 2025
Pros (+) Very professional, very caring So welcoming i was surprised I received a whatsapp message from business improvement department first morning checking on me that I had a good stay and if there's any recommendations for improvement! That was awesome
Cons (-) The only thing was not working the jacuzzi and the hot water on the last night stopped working we did not report that to be honest
8.0
Very good
Mohammed, Apr 2025
Pros (+) Staff are very helpful the room is really clean the location is perfect Very old furniture, decoration really depressing 😕
10
Wonderful
Ramy, Mar 2025
Pros (+) Staff were very Nice , Big rooms & very Clean
Cons (-) Nothing
9.0
Wonderful
Ziad, Feb 2025
Pros (+) Very clean, the bed is amazing. Location is great, closer to airport, Arab mall and madinah street.
Cons (-) They need to improve the receiving bags process from the car.
9.0
Wonderful
Amira, Feb 2025
Pros (+) Beautiful and comfortable hotel, lovely staff . Would love to come again one day.

Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License number10000679