All reviews
Cleanliness, size and comfort of room, landscaping of hotel interior, being able to access excellent food via hotel restaurant room service.
Nothing
Hotel is very centrally located, building is gorgeous, comfortable, well lit, spacious and more importantly, quiet and serene. No wonder the WiFi network is CALM.
Only hiccup is about pillows. Bed isn’t extremely comfortable, it is actually juts average and doesn’t match the context, and pillows are cluttered -old- not firm enough, just not nice. All of them. I visit San Cristobal often and I have stayed in several hotels, most of them fail to address correctly the issue of wonderful beds, lining and pillows. Incorrectly thought this one would be different.Read more
The staff was very kind and helpful. The location was excellent. Housekeeping was very good. Wifi worked well. The size of the room was great with a very nice bathroom. Beds we were extremely comfortable.
We didn't have a view and the room was very stuffy. It was not possible for us to manage the climate in the room, other than to open windows and doors. And that still did not help with air flow. We often got fumes from the kitchen.
The SPA at the hotel should be more affordable to hotel visitors
Location is perfect. Staffs are always helpful.
Some smell of sewage comes up in the bathroom during night, this made me sick every morning.
Centrally located Very comfortable
Loved the huge room and its facilities. The bar and restaurant were excellent and really enjoyed a late night drink sitting round the fire pit. The location was perfect - just minutes from the main square and all the staff were professional and friendly. One of the staff was particularly helpful when we were not picked up for a tour we had booked, she rang our contact and explained in Spanish and ...Read more
The room is very comfortable, hot water all the time, location is super, staff were very nice. Has al the facilities a hotel should have. Great value for money.
Everything great
The location was great, very clean room, just like the pictures. They also offered us an alcoholic welcoming drink which was a nice touch.
Kristel was great, however she was the only English speaking receptionist, so we found it quite difficult to communicate with the other members of staff.
