All reviews
Great location, beautiful property…
The concierge kept forgetting to make the bookings we asked them to do.. we asked for restaurant booking, they confirmed the reservation but we found out that they didn’t make it when we went there.. the room smelled food in the afternoons, probably because of its proximity to the kitchen.. the pick up car they arranged from the airport was the oldest and dirtiest car I’ve ever been... they apolog...Read more
Everything! I recommend it , the best boutique hotel i have stayed at
I liked everything
Loved the staff who were extremely kind and helpful. Location was excellent in terms of getting to the Anthropology Museum, Chapultepec Castle and Park and many, many restaurants. Loved the happy hour which provided opportunities for visiting others. Breakfasts were spectacular. Very good gym.
Only thing I would do next time is ask for a room that looks out onto the street. Also had a bit of difficulty getting the temperature in the room down low enough, but that may be because we are Canadian and used to a little chillier weather!
The service was exceptional and the hotel exceeded our expectations. The interior design was amazing and comfortable at the same time.
The only minor complaint was that the phones in the bedrooms were a bit confusing to use with no directions.
The place felt like home. The staff is amazing. The rooms are spacious and beds super comfortable. Large bathroom with big fluffy towels and bathrobes.
Everything its great at Casa Polanco. The house is beautifully decorated, location its good and safe, the staff are very kind and helpful. 5*
Casa Polanco is really a fantastic hotel at a very convenient location. The buidling is beautifully restored and has a mix of authentic and modern details. However, most important is the extremely customer focused staff. You feel yourself really "at home" in Casa Polanco. We have visited a lot of 5-star hotels but never experienced staff as nice and sympathic as the staff at Casa Polanco.
Nothing!
Breakfast was delicious! And we also loved getting a drink while we waited for the Uber in the evenings. Service/staff was great! Thank you for taking such good care of us!
Situation in a quiet and elegant area, close to nice restaurants
Warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.
