All reviews
Location
Staff very polite, and so helpful
The location was fantastic 👍 The place was very homely… The staff were extremely friendly and helpful… Would have liked to have stayed longer🤗
The Black Swan is a lovely boutique hotel. Its location just outside of Rotorua was a big plus for us, as the town is very busy. In contrast the Black Swan is an oasis of calm. The staff were all OUTSTANDING. So thoughtful and kind in every way. The breakfasts were delicious (we did not eat dinner there, but heard good things from other guests). We stayed in one of the premium rooms, and I felt it...Read more
We had such a great stay at the Black Swan! The staff gave us a really warm welcome, and our room was super clean and just what we expected. Breakfast was delicious, and the service was spot on. The gardens were beautiful, the lake view was amazing, and it was so cool to see black swans up close. We’d definitely love to come back!
Not much
it was ok
the service needs to improve
Real fast was great. The spa/pool/gardens beautiful
We stayed in 2 separate rooms. The first room the staff were talking until late in the evening (12ish) and the room had little sound proofing. The second room we stayed in the guests were talking until midnight when I knocked on the wall. Really nice hotel, ruined by inadequate new building rubbish sound proofing.
Beautiful property though some facilities were a little tired. Gardens were lovely to wander around. We had nine of us plus a two year old there for our staff dinner and the staff were very accommodating to our needs. The dinner was fine but a little disappointing though the service we were given was excellent. Lovely breakfast .
I had the pleasure of staying in beautifully presented, well-stocked rooms where every detail contributed to a delightful experience. The staff were friendly and attentive, providing service that couldn't be faulted. The food was delicious, and the grounds were stunning, featuring a lovely pool and a serene conservatory perfect for reading books and enjoying tea. Overall, it was a superb place to ...Read more
The location and garden are nice
Disappointing and overpriced are the 2 adjectives I would use to describe the Black Swan Boutique hotel of Rotorua. For US$800 per night, in a small town, I expect to be dazzled with small attentions, an outstanding service and a posh room. The room while clean was starting to show serious signs of wear and tear (such as shredding silk drapes, a yellowing toilet seat cover, loosely secured soap ho...Read more
The setting was beautiful with wonderful gardens
We stayed in room 7, it was not clean with mildew on the shower curtain and bar area had not been cleaned on our arrival. The room above generated lots of noise which woke us up each morning.
