Best Western Plus Westlands
4 stars
8.6
Very good
(733)
4 stars
Updating price...

Best Western Plus Westlands

4 stars
Karuna Road behind Sarit Centre, Nairobi 00606
8.6
Very good
733 reviews
Updating price...

Overview

Rating
The Best Western Plus Westlands offers superior service, style and value in the heart of Nairobi's upmarket entertainment hub. With an unrivalled location in the heart of Nairobi's vibrant Westlands district, the new, purpose-built, Best Western Plus…bestwestern.com
The Best Western Plus Westlands offers superior service, style and value in the heart of Nairobi's upmarket entertainment hub. With an unrivalled location in the heart of Nairobi's vibrant Westlands district, the new, purpose-built, Best Western Plus Westlands combines enhanced style and creative dining experiences with all the convenience, safety and comfort required for a restful stay. Located directly behind the Sarit Center shopping mall and Expo Center, the hotel sits just off the main highway, close to the Central Business District and KICC, only 20 kilometers from the airport. Whether traveling for business or leisure, the hotel provides thoughtful touches to enhance every stay, including freshly brewed coffee at Craft, our all-day-dining restaurant, lobby bar and coffee shop, a dedicated meetings floor, free Wi-Fi, a fully-equipped gym and a 49-inch television, 24-hour room service, bathrobe and slippers in all 101 air-conditioned rooms. For a landmark dining experience set against the stunning Nairobi cityscape, Asiatic, our pan-Asian bar and lounge is set to become the city's most compelling rooftop destination. Our gym is closed for renovations.bestwestern.com
Rating
8.6
Very good
Based on 733 verified guest reviews

Available rates

Wed 4/2
Thu 4/3

The neighborhood

Karuna Road behind Sarit Centre, Nairobi 00606

What's nearby

  • Arboretum0.51 mi

Reviews

8.6
Very good
733 verified ratings
Wonderful
449
Very good
189
Good
40
Okay
22
Fair
16
Mediocre
5
Poor
12

Summary of reviews

Guests say
Guests particularly enjoyed the fantastic location of the hotel, describing it as a great base for safaris and local excursions. The service was frequently highlighted as outstanding, with many reviews praising the friendly and accommodating staff. The breakfast buffet received rave reviews for its variety and quality, enhancing the overall positive experience. Additionally, the cleanliness of the rooms added to guests' satisfaction, although there were a few mentions of pricing and amenities that could be improved.
AI-Generated from customer reviews
Service10 out of 10
Location10 out of 10
Cleanliness9.5 out of 10
Breakfast9.5 out of 10
Value for Price5 out of 10
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Score by provider

All reviews

8.0
Very good
Abdulselam, Mar 2025
Pros (+) Staff was very nice.
Cons (-) Staff and service
1.0
Poor
Aarif, Feb 2025
Pros (+) Nothing in general staff kept calling 11pm waking us up for payment I wonder is that normal? That’s very low standard staff being allowed to do so. My history of staying in hotels globally I have never seen such low standard behaviour. That’s not good at all I wouldn’t recommend nor would I ever want to stay in such in future!
Cons (-) No comments
9.0
Wonderful
Robert, Feb 2025
Pros (+) Great rooms with prosessional feeling.
Cons (-) Chairs in room need upgrade. Not comfortable to sit at the desk and work.
10
Wonderful
Moctar, Feb 2025
Pros (+) Wonderful journey in Westland best western plus hotel, employees are all very kind and available to serve clients, hotel is very confortable, breakfast is excellent, gym room is functional and hotel room very clean and so confortable
9.0
Wonderful
Nurveen, Feb 2025
Pros (+) The location and the staff.
Cons (-) None so far
9.0
Wonderful
Ali, Jan 2025
Pros (+) The location is great close to everything especially Sarit Mall, the staff was friendly and welcoming. The breakfast was very good.
Cons (-) Unfortunately, the cleaning crew forgot to empty the trash bins after the last customer
9.0
Wonderful
Pennie, Jan 2025
Pros (+) Staff very helpful
Cons (-) The night light in bathroom
6.0
Okay
Pravin, Jan 2025
Pros (+) Location
Cons (-) Staff's attitude specially in the reception
9.0
Wonderful
Marquita, Jan 2025
Pros (+) Good location, clean, good breakfast. Bar was ok. We stayed one night before our safari, decent price and nice room. We were able to walk to the food markets which was really nice.
Cons (-) Everything was fine.
8.0
Very good
Audra, Jan 2025
Pros (+) Clean modern room, excellent breakfast included. Close to malls in the Westlands area.

Amenities

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.