Bernerhof Swiss Quality Hotel Gstaad
4 stars
8.2
Very good
(789)
4 stars
Updating price...

Bernerhof Swiss Quality Hotel Gstaad

4 stars
Bahnhofstrasse 2, 3780 Gstaad, Bern
8.2
Very good
789 reviews
Updating price...

Overview

Rating
Hotel in Gstaad with a fitness center and a sauna Along with a fitness center, this hotel has a bar/lounge and a sauna. Recreational amenities at the hotel include a sauna and a fitness center.
Rating
8.2
Very good
Based on 789 verified guest reviews

Available rates

Wed 4/2
Thu 4/3

The neighborhood

Bahnhofstrasse 2, 3780 Gstaad, Bern

What's nearby

  • Glacier 30002 min walk
  • Eggli Ski Resort14 min walk
  • Roy Emerson Arena2 min walk

Reviews

8.2
Very good
789 verified ratings
Wonderful
401
Very good
182
Good
103
Okay
44
Fair
30
Mediocre
11
Poor
18

Summary of reviews

Guests say
Overall, guests appreciated the hotel's top-notch location, which is conveniently situated near transport facilities and town centers. The breakfast received mostly positive feedback for its quality, although some noted it could be improved. However, there were several complaints about high noise levels from nearby trains and poor service from the staff at times. Cleanliness was generally praised, but the value for price remained a concern, with many feeling that the costs did not align with the quality of services and facilities provided.
AI-Generated from customer reviews
Location9.5 out of 10
Breakfast8.5 out of 10
Cleanliness7.5 out of 10
Service3 out of 10
Value for Price3 out of 10
Noise Level3 out of 10
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Score by provider

All reviews

3.0
Poor
Victor, Mar 2025
Pros (+) The cleanness
Cons (-) Bed mattress was super hard. It’s impossible to sleep if you have a back issue. 15min too late check out was charged with a 80CHF fee. It’s definitely not worth the money. Rather pay more to have better comfort.
10
Wonderful
James, Feb 2025
Pros (+) Great service and great location
8.0
Very good
Joao, Feb 2025
Pros (+) Room and breakfast was great. Great bar and very nice service.
Cons (-) Ski room is super dated and small, the culinary "excellence" of the Chinese restaurant was tuned down to an European Chinese average meal
8.0
Very good
Paula, Jan 2025
Pros (+) Excellent location, right next to train station and city center. It also has a parking in case you go by car. The staff is amazing: welcoming and ready to help for every question. I really liked the Hotel restaurant and their staff. It is better to book if you want to have dinner during the weekend. We did not book for Saturday and they were kind enough to accomodate us, but I realized that it is ...
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10
Wonderful
Duygu, Jan 2025
Pros (+) We stayed in a chalet suite. İt was newly decorated and the room was very big. The restaurants at the hotel were very nice.
Cons (-) Nothing
2.0
Poor
Mohammed, Dec 2024
Pros (+) Good food in the restaurant
Cons (-) They are not professional at all, even with the present of the owner herself
7.0
Good
Mohamed, Dec 2024
Pros (+) Nice location and clean
Cons (-) The cooking smells are everywhere And no night reception speech english in case of emergency I faced
10
Wonderful
Ruba, Nov 2024
Pros (+) Every thing.friendly and professional staff, perfect location and good breakfast Highly recommended
Cons (-) NA
10
Wonderful
Jusup, Oct 2024
Pros (+) Staff during breakfast are excellent day 1 & day 2 Receptionist are ok too
Cons (-) Hotel have no gym facility
7.6
Good
Anonymous, Sep 2024
I had an economy room which I thought was already not cheap. When I entered it, I noticed that I was literally facing a wall. Hardly any light coming in. I asked if there were other rooms available ( I think the hotel was almost entirely empty), and was offered a room on the same floor for a CHF 40/night upgrade. It was facing the parking, but at least there was light and, beyond the parking, a vi...
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Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 3:30 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.