All reviews
Staff was outstanding.. guide, Miguel was best guide ever. I was struggling with the altitude and he made sure I had a great experience. He also took Amazing pictures! Food was great.. can’t say enough about service…manager paid attention to every detail of our stay.
Staff
Great location, right outside Machu Picchu entrance.
Beautiful garden, attentive staff.
Wow. Just an epic experience. The most incredible and dedicated team work at this hotel. Exceeded my expectations. Can not recommend a property more. The location next to the entrance is brilliant. Food is outstanding. Thank you everyone at Sanctuary Lodge for an unforgettable experience.
Very professional and friendly, yet personable staff. The location !!
The location
Missing a pool Hotel of this magnitude and cost needs to have outbound bus priority arranged as well. I did it in the end with the hotel staff but I had to initiate. This should be complimentary!
Quiet. Clean. Lovely garden area. Proximity to Citadel entrance. Excellent food. Attentive, responsive, friendly staff, without exception, starting from time of reservation and ending with luggage assistance at Aguas Calientes train station.
Our room was smaller than I expected. We had the Standard King Patio Room. Glad to have the patio. I had read about smallish room sizes from other reviews. So not totally unexpected…
Super helpful staff. Real VIP service. Amazing location. Great food. Lovely rooms.
An expensive option but the location and service, plus inclusions, make it worthwhile.
Great food. Beautiful grounds. Expensive yes ... worth it YES.
Everything about this place was great. Beautiful location, staff was wonderful, food was delicious. The grounds were kept like a park.
DO NOT STAY HERE. WASTE OF MONEY. Stay down the road for a more pleasant experience. All they care about is taking your money and I have never had this experience at a Belmond. NEVER AGAIN.
Greedy management. They do not care about the guest's health or well being.
