All reviews
Excellent Hotel!! Comfortable, clean, great restaurants and cafeteria and above all very helpful and kind staff.
Honestly speaking there is nothing to complain about!
No surprises. Gym is awesome.
Both our Air conditioner and hair dryer stopped working for two days in a row. Things seem to need some renovation.
Excellent location! A short walk to the Zocalo in one direction, and not far from lots of other museums and sights. The room was fine; a bit spare, but the bed and linens were good. The gym and pool are great -good equipment, lots of natural light and views.
The property is a bit dated and looks like it was designed in 1985 -even then, it would have been dated as it's a very boring, traditionally Spanish look, with dark wood in a modern building. I didn't like that the bathroom had exactly 3 towels -2 bath and 1 hand towel -not very considerate for guests. Also, the bathroom has a huge walk-in shower (no tub) but no water pressure so you must stand di...Read more
Our room was perfect and we received a room with 2 beds which was very important to us.
it was all perfect.
Very helpful staff, spacious and well equipped room with a terrific view. Close to Historico Centro.
There is a construction work at the main entrance so access in and out was a little awkward
The amenities were nice. Breakfast servers and housekeeping was funomenal
That staff didn’t know how to apply discounts provided by the hotel. They also had a hard time understanding our reservations. We had two rooms reserved. We were told we had premium level service but some applied to one room and not to the other. It was confusing.
The hotel is right at the centre of the city, very close to the main attractions. Our room is spacious and gets cleaned every day, upon arrival we receive a complimentary cocktail each and minibar was free for 1 night only. There was a lot to choose from the breakfast including fresh fruits and freshly squeezed orange juice,we absolutely love staying here.
None to mention
The location was where it said on the address
Checkin took 20 minutes/the grill that’s attached to the hotel was horrendous food quality for the price
Food was outstanding.
The first room smelled like paint but they moved us.