All reviews
Lovely place, very friendly staff and location
The breakfast was average. The food needs to be hot. The hot food in the chaffing dishes was cold. They should not charge for avocado on toast as almost all fruit and vegetables were included in the buffet area. Outdoor breakfast area was chilly they did not have indoor seating area which is a negative.
We used the spa facility on our last day. There was no one around the spa pool area to help. We had to go and find staff in the creche to switch the jets on in the pool area. They need a phone in the area there so people can co tact someone. Also the area around the pool is slippery when you are wet which needs to be look at
Very efficient to communicate with the hotel via the use of what’s apps. Very good shuttle service to go to the old town.
The lighting in the rooms were a little too dim.
A great selection The breakfast room was outside overlooking the lake. So pretty
Some of the staff were exceptional. The pool was large and nice.
For a deluxe suite it was small, lacked a sofa and a table. The suite was also dark. There is a service charge of € 30 for room service and the cotoletta alla milanese was a disaster. The masseria itself lacks character. There are far better ones for half the price.
Everything. Beautiful hotel with quiet grounds close to Otranto and beaches of Southern Puglia. Breakfast and dinner superb. Staff are extremely helpful - helping us decide where to visit and providing detailed instructions on how to get there. I stupidly left dresses in our previously hotel in Matera and the staff spoke to the hotel and arranged for them to be couriered to the Baglioni.
Nothing
Thinking back about our stay at Baglioni Masseria Muzza we realise that the best thing about the resort is definitely its’ STAFF - special shoutout to Valentina, Iilaria, Elisa & Rocco. They are amazing, professional, super helpful and always had a smile & friendly assistance. Our Junior Suite was massive, comfortable & architecturally unique. This was my partner & I first experience to stay in a ...
Lovely pool area with very attentive staff - nothing was too much trouble. I loved the spa area inside at the indoor pool and spa - very relaxing. The restaurant served a delicious Menu.
The staff were superb and food excellent! Convenient location and complimentary car service to Otranto and beach very helpful.
Our room was sooo cold when we arrived, but it was a lovely room
