All reviews
It looks nicely decorated. Staff pleasant.
The receception tried to charge me double for the room wasting my time arguing with them. The rooms are very small. No milk or coffee mate in the rooms. The food in the restaurant I.e wagu steak was horrible on 2 consecutive days. The breakfast is below average with very little choice. It's very expensive compared to other 5 star hotels.
Very friendly and helpful staff. Lovely pool area. Great breakfast!
Better pool drinks etc service. No full length mirror in room. Hair-dryer heavy and cumbersome and had to use over the sink at mirror.
This is a relatively new hotel and everything is well thought out and comfortable. The room was big and bright. The pool is enormous with plenty of seating around it. The location is very convenient for the town as it’s right on the doorstep. Breakfast was fabulous. The staff are helpful and polite. It has a great gym but unfortunately we didn’t have the time to use it.
We loved everything about the property and would stay again. The tours and pick up/drop off to the airport/station are expensive.
The hotel is very centrally located yet serene inside and the room was well laid out with a nice balcony view to the hills. The staff were very friendly and kind - particular thanks to James (x2), Amber, Mone and Yang who were all very helpful making sure our stay was comfortable. They organised trips for us to the caves and waterfall as well as providing a complimentary buggy service to restauran...
It was quite expensive compared to the properties we stayed in Vietnam and Cambodia, but this is may be driven by Laos/Luang Prabang pricing for premium properties.Read more
Large spacious hotel in central location. The night market is a step away from the hotel but you would never guess as the hotel retains a private and quiet air. There is a central courtyard which contains the pool area, flanked by reception and the restaurant on two sides and the rooms on the other two sides. Breakfast is varied and starts early which is convenient if you have an early tour. The s...
The rooms look on to the pool side. Privacy is maintained with exterior wooden shutters but some curtains would be helpful during the day to let light in and maintain privacy. To be fair, the windows are protected by individual patios.Read more
The location was excellent, rooms modern, beautiful design, pool incredible, gardens well kept!! But best of all, take the sunset dinner cruise with Avani boats, fantastic experience !!!
It could have more options for restaurants , an the windows lack privacy, maybe a curtain will do!
Location was great, and we loved biking around the town on the bikes provided by the hotel. It was also easy to walk from the hotel as well. The food was mostly outstanding, the staff very friendly with excellent English. We loved the architecture and layout of the hotel, and the pool was amazing.
The hotel allows day guests to use the pool. We were unlucky on one day with a group of four who were loud and a bit rowdy.
