Atelier Playa Mujeres
5 stars
9.3
Wonderful
(824)
5 stars
Updating price...

Atelier Playa Mujeres

5 stars
Lote 13, Rth-4, SM 003, Mz. 001 Zona Continental, 77400 Cancún, Quintana Roo
9.3
Wonderful
824 reviews
Updating price...

Available rates

Sat 3/29
Sun 3/30

The neighborhood

Lote 13, Rth-4, SM 003, Mz. 001 Zona Continental, 77400 Cancún, Quintana Roo

What's nearby

  • Playa Mujeres Golf Club10 min walk

Reviews

9.3
Wonderful
824 verified ratings
Wonderful
656
Very good
79
Good
32
Okay
20
Fair
14
Mediocre
8
Poor
15

Summary of reviews

Pros (+)
  • Atelier exceeded our expectations.in 4 reviews
  • I loved everything about this resort!in 10 reviews
  • Bestes Hotel ever!in 13 reviews
Cons (-)
  • The beach has so much seaweed.in 4 reviews
  • "Rooms were not clean, human feces, rotten and stained furniture, under par food, etc."in 1 review
  • Time share pitch when you arrivein 3 reviews
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Score by provider

All reviews

10
Wonderful
Julie, Mar 2025
Pros (+) Restaurants and bars Beach and poolside cabanas👍
Cons (-) Bartender at quite pool at building 3 very unfriendly 😢
10
Wonderful
Lyndsey, Feb 2025
Pros (+) The resort is absolutely gorgeous. Staff is great, the service is out of this world! In particular, Damarys at the pool and Roman at Maria Dolores were fantastic! I wish I could remember everyone's name because the service is what truly makes this resort exceptional. Food was amazing at all of the restaurants we tried and even the room service food was great (except the pizza)! Drinks were very go...
Cons (-) Guest website is a little clunky and would not make reservations, had to use the kiosks. Room service items lack descriptions, so you're just kind of guessing on quantity, side items, etc. More snack items would be nice or at least sell some in the gift shop. Real creamer in the room for coffee, not the powder stuff, would also be a nice touch. Have to get up super early to "reserve" any pool seat...
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9.0
Wonderful
Alyssa, Feb 2025
Pros (+) Food is excellent, service is wonderful, pools are well maintained
Cons (-) beach is a little small
10
Wonderful
Joe, Jan 2025
Pros (+) Everything was 10/10
Cons (-) Nothing
7.0
Good
Joan, Jan 2025
Pros (+) room is large and high quality. Room was cleaned thoroughly.
Cons (-) Building has a vibe of expensive office building with cheap paintings. They install this membership inside membership thing, so after paying super expensive hotel price, some beach front, swimming pool and lounge are not open to you. You are ushered to a small places and consistently be reminded that you are not allowed in here and there. Who wants that for a vacation? Not a good feeling. Most of ...
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9.0
Wonderful
Bjoern, Jan 2025
Pros (+) The rooms are gorgeous and spacious. The scent across the hotel is such and understated thing. Hospitality for people with late flights was a life saver! The bars. The decor overall was great!
Cons (-) The pre arrival information was not very helpful. The food was sometimes great sometimes average. The pools are limited for non inspira guests. The beach was a bit dirty and some guests save the lounge chairs without being there.
9.0
Wonderful
Jenn, Jan 2025
Pros (+) I love the location and woods
Cons (-) Ladies and Gentlemen, I am writing to express my dissatisfaction with the exit experience during my recent stay. This is the second time I have encountered this issue. As I was leaving after my husband settled the bill, I was rudely interrogated by the checkout staff, who insisted I needed to settle my bill. Despite explaining that my husband had already taken care of it, the tone used was disresp...
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10
Wonderful
Fely, Jan 2025
Pros (+) Everything excellent: food, staff, locations, pools, beaches. Everything great.
Cons (-) The experiences/tour proposed and separately paid were not 5*, very touristic and expensive.
10
Wonderful
Cala, Dec 2024
Pros (+) I loved the layout and plants
Cons (-) Not much:)
10
Wonderful
Liane, Dec 2024
Pros (+) The hotel is fabulous. The staff are amazing. Damarys (server at the beach) was a ray of sunshine. She was so happy and positive. Also Gabriel (at building 3 restaurant) was very attentive and friendly. Love the app to reserve the restaurants. Lots of beach chairs around the pool and at the beach. Activities/entertainment are fun. Highly recommend this resort.
Cons (-) N/A

Amenities

  • Private beach
  • Water sport facilities (on site)
  • Beachfront
  • Outdoor pool
  • Infinity pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.