All reviews
Amazing rooms, amazing style, European luxury like what it’s supposed to be
no complaints to any of the facilities
not applicable
Everything was very nice although a little pricey but I guess one is paying for the location. The sauna experience was most enjoyable
We expected more outdoor seating areas
Stunning location and grounds, 2nd time I have stayed here when working in Cologne. If you wanted somewhere secluded and peaceful to get away from the noise of Cologne centre then I don't think you will find better. Small high street just outside with nice food places and other amenities.
Wifi was terrible, the staff tried to fix but it was still terribly slow for a 5 star location.
I have stayed in this hotel many times, and alyays my impressions from the stay were positive. But not this time. I booked a junior suite as in my previous stays, but instead I teceived something else. For 480 euro per night I got a room with two small dungeon- like windows(picture attached)- the only sourse of a daylight. That the receptionist attempt to convince me is a junior suite. Misleading ...Read more
We loved the hotel as it was beautiful and offered many services. Restaurants were nice, especially la Trattoria Enoteca. Room service with breakfast was good.
The classic cheese and charcuterie served during breakfast were disappointing. The restaurant Salvadore Dali Bar was underwhelming and didn't met expectations according to the price. My biggest issue was that the bouquet of flowers that I ordered many days before arrival wasn't delivered as scheduled. I even had to recall it to reception in order to offer it to my wife.
delicious breakfast, very nice Spa (swimming pool, sauna's), beautiful 'Schloss', luxurious room
The beds were better than in many other hotels, but did not live up to the excellent standard of the rest of the hotel
Great experience overall, very friendly staff with good service, good facilities
Overall great property, only issue was the air conditioning which did not work in our room - and didn’t get fixed despite letting the staff know, the suites are on the top floor and get heated up quickly
True 5* luxury hotel
Nothing
