Alex Lake Zürich
5 stars
8.7
Very good
(394)
5 stars
Updating price...

Alex Lake Zürich

5 stars
Seestrasse 182, 8800 Thalwil, Zurich
8.7
Very good
394 reviews
Updating price...

Overview

Rating
Luxury hotel with a 24-hour fitness center connected to a rail/subway station in Thalwil This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a 24-houExpedia Group
Luxury hotel with a 24-hour fitness center connected to a rail/subway station in Thalwil This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite. Alex Lake Zürich - Lifestyle hotel & suites offers 44 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with digital channels. Accommodations at this 5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Thalwil hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily. Recreational amenities at the hotel include a sauna and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
8.7
Very good
Based on 394 verified guest reviews

Available rates

Mon 5/12
Tue 5/13

The neighborhood

Seestrasse 182, 8800 Thalwil, Zurich

Reviews

8.7
Very good
394 verified ratings
Wonderful
279
Very good
63
Good
27
Okay
10
Fair
5
Mediocre
5
Poor
5

Summary of reviews

Guests say
Guests generally appreciated the hotel's location and cleanliness, with many highlighting the beautiful views and friendly staff. However, there were significant complaints about the service, particularly regarding unexpected charges and the quality of room service. Overall, while the hotel has potential, it falls short of the 5-star experience promised.
AI-Generated from customer reviews
Location9 out of 10
Cleanliness8.5 out of 10
Service3 out of 10
Sort by:Most recent

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

6.0
Okay
Adam, May 2025
Pros (+) The hotel in in a beautiful spot right on the lake, staff were lovely and helpful, the room was also very good.
Cons (-) Marketed as a spa hotel, it's definitely not a spa hotel.
10
Wonderful
Mohamed, Apr 2025
Pros (+) It was warm welcoming /you can feel the real hospitality in this hotel The location was very excellent
Cons (-) Nothing
10
Wonderful
Sahil, Jan 2025
Pros (+) Very friendly staff, location.
10
Wonderful
Ms., Nov 2024
Pros (+) The location, the staff
Cons (-) None
9.0
Wonderful
Adrien, Nov 2024
Pros (+) Staff is great, it was very pleasant to interact with all of them. Rooms/hotel overall very classy, very stylish Lots of complimentary things Breakfast is great (egg specialties are so beautiful and so delicious)
Cons (-) Pillows/mattresses could have been a tad better/softer
10
Wonderful
Salem, Oct 2024
Pros (+) The best hotel in Zurich
10
Wonderful
Ashik, Oct 2024
Pros (+) Excellent folks, location and food
Cons (-) Bit too far from everything
10
Wonderful
Najat, Oct 2024
Pros (+) the facility the room size the room terrace the small kitchenette
Cons (-) simply nil
9.0
Wonderful
Mia, Sep 2024
Pros (+) Our stay at the Alex Lake Zurich Hotel was absolutely wonderful. The hotel's stunning lakeside location offers breathtaking views and a serene atmosphere, making it the perfect getaway. The facilities and rooms are beautifully designed, providing both comfort and elegance. The reception staff were incredibly professional and welcoming, with a special shout-out to Michael, who went above and beyond...
Cons (-) Air conditioning needs to be a little colder in the rooms. I know this nothing to do with the hotel but with the Swiss Eco program. Please improve and everything will be perfect!
Read more
10
Wonderful
Ali, Aug 2024
Pros (+) The location of the hotel is excellent, beautiful and overlooking the lake
Cons (-) -

Amenities

  • Beachfront
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.