All reviews
The staff went above and beyond to be kind and friendly, Anoinetta the host is one of the most beautiful humans I have ever met, her uncle and family made us feel like we were welcome and we were family
It was absolutely perfect in every way. There were things to do if you wanted and privacy if you did not.
Beautiful setting over the lagoon, especially our room with direct access to the lagoon. Able to watch the sunrise from our room.
The electricity went out for 24hrs during our stay, no explanations were provided or provisions made to help with this until we asked, and then only a few candles and fairy lights provided. We had no hot water or WiFi during this time, and I think the staff could have done more to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage facilities. ...Read more
We absolutely loved the waterfront bungalow, you can hop right in every morning. The view is stunning and the room was beautiful. The beds were very comfortable as well!
We did not have any hot water 50% of the time. Mornings we got some, and at night time chances were better. They simply need to replace their electric water heaters with new ones. They also charge you to bring in food and alcohol to your room, just an FYI. The other thing that is more difficult to put into words, was the vibe. We kind of felt judged by some of the staff. Most of the staff, was gre...Read more
Food was amazing, staff was great and helpful. Room was situated nicely over the lagoon.
Room’s proximity to neighbours. Could have a bit more privacy
Cabanas where cool
Cabanas need air conditioning
On the lagoon
It was like the staff was on vacation, slow service for the amount of money I spent to stay there. Every food order was incorrect. No ac in the over water bungalows, and the mosquitoes are bad.
The location
Service was extremely slow. You'd think the staff was on vacation too. The food was extremely expensive. No air-conditioned bungalows, mosquitoes ate horrible. Repellent provided didn't work at all. Will never stay there again
Dream Vacation on Overlagoon Bungalows, just jump from room into Bacalar Lagoon, very friendly for non-swimmers as property offers complimentary life jackets and kayaks
Great retreat on water. Very peaceful. Great staff who are very receptive.
Nothing
Everything was excellent, just perfect. I recommend with eyes closed, definitely the highlight of our trip.
We liked everything.
