Ace Hotel and Swim Club Palm Springs
4 stars
7.5
Good
(1518)
4 stars
Updating price...

Ace Hotel and Swim Club Palm Springs

4 stars
701 East Palm Canyon Drive, Palm Springs, CA 92264
7.5
Good
1518 reviews
Updating price...

Overview

Suburban hotel with 2 outdoor pools and a full-service spa This hotel features 2 outdoor pools, a full-service spa, and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, anExpedia Group
Suburban hotel with 2 outdoor pools and a full-service spa This hotel features 2 outdoor pools, a full-service spa, and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite. Ace Hotel and Swim Club offers 179 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
7.5
Good rating
Based on 1518 verified guest reviews

Available rates

Thu 7/24
Fri 7/25

The neighborhood - Twin Palms

701 East Palm Canyon Drive, Palm Springs, CA 92264

What's nearby

  • Moorten Botanical Garden and Cactarium9 min walk

Reviews

7.5
Good
1518 verified ratings
Wonderful
709
Very good
264
Good
217
Okay
120
Fair
102
Mediocre
40
Poor
66

Summary of reviews

Guests say
Guests appreciated the hotel's convenient location and vibrant atmosphere, especially enjoying the pool and bar. However, many expressed dissatisfaction with the service quality, cleanliness issues, and some room comfort aspects. The presence of bugs and noise disturbances were also notable concerns.
AI-Generated from customer reviews
Location9 out of 10
Atmosphere8.5 out of 10
Bed Comfort3 out of 10
Noise Level3 out of 10
Cleanliness2.5 out of 10
Service2 out of 10
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Score by provider

All reviews

8.0
Very good
Natalia, Jul 2025
Pros (+) Room very comfortable
Cons (-) no shades at the pool, cold water running out
7.0
Good
Verified Hotel Guest, Jul 2025
Pros (+) The pool area! It's open till 2am
Cons (-) The room was mediocre and we had to get rid of a giant roach.
10
Wonderful
Luis, Jul 2025
Pros (+) Lovely
Cons (-) Lovely
2.0
Poor
Luz, Jun 2025
Pros (+) It was pretty and at a good location
Cons (-) The staff was not very careful with charges and blamed everything on their computer systems instead of owning up to not having guests sign off on receipts and keeping track of tabs.
7.0
Good
Bailey, Jun 2025
Pros (+) Very cute and cool, beautiful views, room was small but cozy and loved the bed. When the hotel isn’t crowded, the pool and facilities are very lovely.
Cons (-) Because it’s such a hotspot, the pool was overwhelmingly busy, difficult to get a lounge chair, and the pool was so murky from all the people in it that it may have given my friend a rash (can’t confirm, just a contextual deduction).
4.0
Mediocre
Amber, Jun 2025
Pros (+) Will always be a beautiful property and location.
Cons (-) Extremely disappointed with my recent stay at the Ace Hotel Palm Springs. From the moment I arrived, the front desk staff was rude and dismissive. I was handed a key holder with the wrong name, and when I asked about it later, I was told they “sometimes write random names”—completely unprofessional. There was no manager available when I tried to file a complaint, the Wi-Fi didn’t work, and shockin...
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8.0
Very good
Kath, Jun 2025
Pros (+) Pool, restaurant, location, parking
Cons (-) Rooms missing amenities, we had 3 rooms and each had different items in minibar, for use i.e pool bag etc. Rooms rundown since last stay.
1.0
Poor
Tracy, Jun 2025
Pros (+) Beware the Ace Hotel. I came for one night with my sister who is pregnant and thought it was convenient that the check out is contactless until I realized what a scam they’ve been running. I was charged random charges over 500$ and when I called to understand why, I was told they detected smoking in the room. When I told them that’s impossible since my sister is pregnant and there’s no way there w...
Cons (-) Sweet staff but their administration is running a scam.
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6.0
Okay
Paul, May 2025
Pros (+) Style
Cons (-) The stuff has way too much attitude. The hotel needs renovation! Dogs everywhere…means dog-hair everywhere!
10
Wonderful
Luba, May 2025
Pros (+) Fantastic hotel! Loved the comfortable bed, and the patio. Pool area with DJ was awesome! Our 18 year old daughters had the best time! Location is great, close to everything in Palm Springs.
Cons (-) Fireplace wasn't working, so make sure they double check that if you want the room with patio and fireplace.

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Free parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.