All reviews
Room very comfortable
no shades at the pool, cold water running out
The pool area! It's open till 2am
The room was mediocre and we had to get rid of a giant roach.
It was pretty and at a good location
The staff was not very careful with charges and blamed everything on their computer systems instead of owning up to not having guests sign off on receipts and keeping track of tabs.
Very cute and cool, beautiful views, room was small but cozy and loved the bed. When the hotel isn’t crowded, the pool and facilities are very lovely.
Because it’s such a hotspot, the pool was overwhelmingly busy, difficult to get a lounge chair, and the pool was so murky from all the people in it that it may have given my friend a rash (can’t confirm, just a contextual deduction).
Will always be a beautiful property and location.
Extremely disappointed with my recent stay at the Ace Hotel Palm Springs. From the moment I arrived, the front desk staff was rude and dismissive. I was handed a key holder with the wrong name, and when I asked about it later, I was told they “sometimes write random names”—completely unprofessional. There was no manager available when I tried to file a complaint, the Wi-Fi didn’t work, and shockin...Read more
Pool, restaurant, location, parking
Rooms missing amenities, we had 3 rooms and each had different items in minibar, for use i.e pool bag etc. Rooms rundown since last stay.
Beware the Ace Hotel. I came for one night with my sister who is pregnant and thought it was convenient that the check out is contactless until I realized what a scam they’ve been running. I was charged random charges over 500$ and when I called to understand why, I was told they detected smoking in the room. When I told them that’s impossible since my sister is pregnant and there’s no way there w...
Sweet staff but their administration is running a scam.Read more
Style
The stuff has way too much attitude. The hotel needs renovation! Dogs everywhere…means dog-hair everywhere!
Fantastic hotel! Loved the comfortable bed, and the patio. Pool area with DJ was awesome! Our 18 year old daughters had the best time! Location is great, close to everything in Palm Springs.
Fireplace wasn't working, so make sure they double check that if you want the room with patio and fireplace.