All reviews
Fabulous location, felt really comfortable, directly opposite the museums and so close to the royal Albert hall for concerts. Our room was large with a lovely terrace. Bed was comfy and nice to have reception staff on all night
We got a great deal making it good value otherwise it is quite expensive.
Location to Royal Albert Hall.
Great location for Albert Hall. Good choice at breakfast with hot food cooked fresh.
Nothing
Perfect location opposite the Natural History Museum and a 10 minute walk from The Royal Albert Hall which was the reason for our stay. Kensington is right on your doorstep and only 17 mins to walk to Kensington Palace. A very friendly welcome! Everywhere was spotless and the whole hotel had a calming feel to it. The service from all the staff was exceptional. Our room was lovely and a good size f...
I loved my quirky room on the mezzanine level. Beautiful property, decorated & furnishings in keeping with the age of this gorgeous house . Location was really good too. Felt very safe as only guests could enter the property. I only met 2 members of staff, both were excellent. Oh and the lotions were Noir by the White Company . Soft good sized towels .
Nothing
Very good breakfast on second day . Unfortunately breakfast was cancelled on the first morning no reason given . But didn't affect us to much if we visit London again would stay at this hotel again . Lovely atmosphere and spotlessly clean very tastefully decorated . Thank you for a wonderful time
Just the breakfast cancellation I'm sure there was a good reason 😋
The bathroom is big and room is clean.
Wish has a big closet
Excellent location a short walk from the Royal Albert Hall, Knightsbridge, Chelsea and the museums. Lots of space. Room was in the basement at the front of the building ( beside the road) but it was fine. Surprisingly quiet at night. Cool on the hottest day of the year so far and A/C worked well. A little noise from the kitchen area ( also in basement I suspect). But not a problem at all. Staff we...
Basement was ok but would not be my first choice. A little claustrophobic.Read more
Good location - close to the tube and Kensington Gardens.
The room layout was awkward, with steps down to reach the bathroom. The toilet ran continually and leaked. Not all rooms are accessible by lift and there is a maze of little hallways that can be confusing.
The hotel is small, peaceful and in a great location. Staff have been lovely on both occasions.
Lack of hand towels in the bathroom in the ground hallway. The room coffee machine didn't work and this time it was a very small room. (Room 26) A bit of TLC in the room's bathroom was required, which was also small, separated only by a folding sliding door. The bar had no lemonade and seemed a little low in stock as the wine we requested off the menu was also unavailable. Note that there are two ...Read more
