21c Museum Hotel Chicago
4 stars
8.6
Very good
(1070)
4 stars
Updating price...

21c Museum Hotel Chicago

4 stars
55 East Ontario Street, Chicago, IL 60611
8.6
Very good
1070 reviews
Updating price...

Overview

Rating
21c Museum Hotel Chicago is at the intersection of comfort, culture and curation. A hotel where inspiration is around every corner - dine, entertain and recharge while surrounded by world-class art. Ideally situated one block from Michigan Avenue andaccorhotels.com
21c Museum Hotel Chicago is at the intersection of comfort, culture and curation. A hotel where inspiration is around every corner - dine, entertain and recharge while surrounded by world-class art. Ideally situated one block from Michigan Avenue and within walking distance from popular cultural attractions, 21c Chicago welcomes both visitors and locals to absorb the curated exhibitions, events, and culinary offerings while staying in luxurious accommodations. Come experience the extraordinary.accorhotels.com
Rating
8.6
Very good
Based on 1070 verified guest reviews

Available rates

Tue 5/20
Wed 5/21

The neighborhood - Near North Side

55 East Ontario Street, Chicago, IL 60611

What's nearby

  • 55 East Erie Street2 min walk
  • Pioneer Court2 min walk
  • Driehaus Museum2 min walk
  • St. James Cathedral3 min walk
  • Museum of Private Art Collections3 min walk
  • Huron Plaza4 min walk
  • Chicago Marriott Downtown2 min walk
  • Medinah Temple2 min walk
  • Tree Studio Building and Annexes3 min walk
  • Nordstrom Michigan Avenue3 min walk
  • Arts Club of Chicago3 min walk
  • Millennium Centre4 min walk

Reviews

8.6
Very good
1070 verified ratings
Wonderful
614
Very good
188
Good
88
Okay
49
Fair
47
Mediocre
31
Poor
53

Summary of reviews

Guests say
Guests appreciated the hotel's great location and cleanliness, highlighting its proximity to shopping and downtown areas. Many mentioned the friendly staff and comfortable beds, contributing to a pleasant stay. However, several guests expressed dissatisfaction with service quality, particularly in the restaurant, and noted issues with hidden fees and room amenities.
AI-Generated from customer reviews
Location10 out of 10
Cleanliness9.5 out of 10
Service2.5 out of 10
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Score by provider

All reviews

10
Wonderful
Hall, May 2025
Pros (+) Great location, great service!
Cons (-) I didn’t think the bed was comfortable.
9.0
Wonderful
Catherine, Apr 2025
Pros (+) Great choice and quality
Cons (-) Closet too small and only opened halfway
10
Wonderful
Derrick, Apr 2025
Pros (+) The room i had was perfect for my needs. The location was central to everything i needed. The musuem in the hotel was interesting and i loved the bar & restaturant .
1.0
Poor
Nicole, Apr 2025
Pros (+) nothing
Cons (-) I was double charged for the hotel stay and had to dispute the charge on my debit card. There was a fire the first night we stayed (2/14/25) and our bags were ruined by water gushing from the room ceiling after they put the fire out
8.0
Very good
Erica, Apr 2025
Pros (+) Staff was super helpful especially Emmanuel he made sure things went well. Came back room was always tidy!!
Cons (-) Elevator was extremely to small Didn't get enough towels had to call to request more for 3 off us
5.0
Fair
Julie, Apr 2025
Pros (+) This was the most "meh" hotel I've ever stayed at. Clean, nice bed, sure. But was it the luxury they sell on their site. No. Peeling paint (poor color choice). Five tv channels, of which only two actually work. Typical room size. Dark, narrow hallways.
Cons (-) So, yes, stay at this hotel. Just don't expect much. Personally, I know of a cheaper, much nicer hotel not too far away. I'll just book that next time.
8.0
Very good
Lisa, Apr 2025
Pros (+) It was decent. The good: location in walking distance to many things, beds were comfortable. The not so good: only 2 elevators and they're really small so have to wait sometimes, rooms are fairly small, traffic is loud all night and walls are thin between rooms. The bad: this has never happened to us before, but when we got our car from valet upon checkout, it smelled strongly of weed inside of it...
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1.0
Poor
Kurkiewicz, Apr 2025
Pros (+) Was double charged for the night, and was met with little help from staff to resolve the issue
1.0
Poor
Igli, Mar 2025
Pros (+) Good shampoo, conditioner, body wash
Cons (-) The room we got there was a god awful smell which really messed hp one of my family members. So much so that she ended up puking for 2 hours, needed the ambulance, and was sent to the hospital for about 5 hours.
9.0
Wonderful
Hal, Mar 2025
Pros (+) Beds are comfortable. Room is a great size. Hotel location is excellent and felt very safe. There are many awesome restaurants nearby and it’s a short walk to great sight seeing. Love the espresso machine in the room. The hand soap, shampoo, conditioner and lotion are high quality and very nice. Yes, there are a lot of sirens from time to time outside but leaving the ac unit on fan all night drown...
Cons (-) TV should have access to internet so we can sign in to our own streaming services. Since it doesn’t, the bare minimum would be to have the guide channel actually work and show what programming is on. The bathroom light switch should be inside the bathroom not outside.
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Amenities

  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Business center
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.